Castaway Play Reviews Summary

Facilities and Amenities

Pros:

• "The building just goes on and on and gets better all the time."
• "Plenty of seating for adults and caters for all ages."
• "Facilities were clean and all play areas were manned and maintained brilliantly."

Cons:

• "The only thing it's missing is an accessible toilet."
• "My only quarm is the attractions in each different room are a little too similar to what is already available in the other rooms."
• "We pay to take our children places to enjoy themselves, but this wasn't the case after the school trips were there and it was just too manic to safely enjoy."

Staff and Customer Service

Pros:

• "The staff are all amazing with the kids."
• "Staff also engaged children in bubbles and there are different characters to meet on different dates."
• "Had an amazing day with our little princess. She is only 9 months old but there was so much to keep busy and to keep her smiling."

Cons:

• "Terrible terrible place! Its been 2 months since we bought the annual pass and every time we make a booking, we have to explain that we do have an annual pass."
• "Not recommended. Made a visit for Grandson's Birthday, wasn't allowed to take in a cake, the attitude of the staff explaining was terrible."
• "They do at least take temperatures on arrival, which was something. It's unlikely we'll be back until infection rates drop significantly."

Play Areas and Activities

Pros:

• "There is 4 different rooms of sandpits and play areas so the kids can go off and do what they wish !!"
• "There's so much to do and so much to play. You'll find plenty of seating close to where your children play."
• "Kids love it here!!!! There 4 main sections: Outdoor (undercover play area), Indoor free/role play area, Indoor pirate theme area, Indoor jungle theme area."

Cons:

• "Slides almost all off limits to under 3s. Also, there’s no air con, so it was absolutely baking hot, to the point of being unbearable."
• "Drove for over an hour to visit this due to rave reviews, I was actually really disappointed. We took our 21-month-old and I didn't feel there was very much that was accessible to her."
• "The little ones were being bowled out of the way and shoved left right and center, their parents seemingly oblivious to the fact."

Food and Beverages

Pros:

• "Wide range of food, including gluten-free foods and more."
• "They also sell food as well which is reasonably priced."
• "Very nice to go out with the kids on a rainy day. You can eat inside and there is plenty of adults' places where you can stay and watch your child."

Cons:

• "Cafe food was okay, not spectacular but decent for a kids' play place really!"
• "Food was OK, £5 for a child's sandwich meal."
• "Although the quality of the products we had weren’t bad, the time it took to receive the drinks at the café was a bit long."