Playtrain Reviews Summary

Staff and Service

Pros:

• "The centre feels clean and safe and staff always appear cheerful and happy to help."
• "We are always greeted with a smile from the owner and the staff."
• "The staff have always made us feel welcome and I feel so lucky for us to have this close to where we live."
• "The two girls that run the softplay here are extremely lovely and friendly."
• "The place was really clean and staff were friendly as usual."
• "The staff (a family run business I believe) are friendly and welcoming."
• "The staff are friendly, helpful and accommodating."

Cons:

• "Ridiculous no refund policy, especially in times of COVID-19!"
• "The other staff are also rude and have no understanding of customer service at all."
• "This woman named Rebecca was so rude on arrival which didn’t set off the mood right for what was to come."
• "However, my friends three year old needed the toilet... The two members of staff exchanged looks and made a comment about them not getting a lunch break!"
• "Extremely disappointed with the way I was spoken to on the phone this morning."
• "The lady was pretty rude and not willing to help at all!"
• "Very rude management."

Facilities and Cleanliness

Pros:

• "Just a great place, not flashy or warehousey, the home cooking of adventure play. My favourite."
• "Everything was spotless, some new things and so well organised."
• "It was the cleanest softplay I have ever visited."
• "Very clean, lots on fans to keep air moving (quite warm), very secure and lots of areas and things to play with."
• "It's safe, stimulating, fun, bright and well lit."
• "The children get to play in a clean, safe, friendly environment and the staff are also happy to help with any requests you may have which makes the overall experience that much more enjoyable."
• "The whole place was spotless, not overcrowded and the food was great too!"

Cons:

• "The equipment there was unclean and there wasn’t enough room on the climbing frame for the children that attended the party."
• "The cafe needed a good clean."
• "Very dusty and dirty, horrid environment overall."
• "The equipment is dirty (I saw a boy soil himself)."
• "The tables are sticky and there is sometimes no one in the cafe."
• "The frame is small and boring, the other 'activities' are dirty, broken, incomplete or you are not allowed to use them."
• "The kitchen is filthy, I wouldn't eat from there!"

Food and Beverages

Pros:

• "The food is lovely as always. We had ordered some chips, tea and a milkshake! Delicious, loved the chilli dip!"
• "The coffee is good and reasonably priced and the food is good too if you want it."
• "Good food choices for adults and little ones (mine is 11 months old), plus it's nice to see things on the menu with vegetables in them!"
• "The menu is great and very reasonably priced too."
• "Cafe is good, pizzas are tasty and the coffee is half decent!"
• "Food was very nice and sensibly-priced."
• "The coffee shop serves a good variety of hot and cold food, prepared by chefs and they make great coffee."

Cons:

• "It cost me £4.90 as I had to pay for the whole meal just to get some chips."
• "Parking is a nightmare, hardly any places to sit down, very cramped and the queues for the food & drinks is a nightmare."
• "Order food online was waiting for 45 minutes went to ask where my food was to then be told they were having problems with the online orders and that the kitchen is now closed at 12:44 what a joke now my kid has to go hungry 😡"
• "Really bad experience... very rude staff, horrible food and overpriced, dirty toys and floors."
• "The food is pretentious and overpriced."
• "They sell mainly sugary foods, crisps and obviously lots of fried foods."
• "Food is quite pricey and there isn't a lot of options for gluten free."

Play Areas and Activities

Pros:

• "The play areas and toys around are good, climbing and slides could be better but are fine to keep them amused for a day."
• "The venue has thought of everything re a child imagination. There is so much variety for them no matter the age or their development."
• "Great place for the parents to hang out and meet up whilst the children play in a safe environment."
• "Fantastic place for the kids - 5 and 2 - haven’t asked for me once to help with any apparatus or anything."
• "So much more than soft play!! This place is a real feast for the senses for my two young children, so much to play with/on, sensory areas and the staff are really interactive too."
• "Loads to do with the kids, we spent at least four hours there as there is soft play, dressing up, play castle and play shops."
• "There’s so much to do from the role play village, to an immersive sensory experience for children of all ages, and even a little play barn with horses to ride."

Cons:

• "The baby area was pretty full so didn't get the most out of it but would definitely return."
• "The only thing the over 3's were coming in there too and throwing balls at babies, which was not cool."
• "My kid got bored after 2 visits and now we go somewhere else."
• "The train set was broken and didn't have any trains."
• "The food selection wasn't great and we found the toilets to be very unclean on both of our visits."
• "Nice place but unfortunately the timed sessions are too short."
• "The cafe is ridiculously unhealthy."