Address: 111-113 Guildford St, Chertsey, KT16 9AS, United Kingdom
Phone: +442033939380
Rating: 4.9
based on 145 reviews.
Screen Repair and Replacement
Pros:
"Anuj repaired my screen in record time and you’d think my phone was brand new."
"Had new battery fitted to my old iPad Air 2 - job done perfectly within 24 hours."
"The Indian man working in the shop fixed my mobile within 45 minutes, like brand new."
"Connected with Pocket Geek Chertsey branch through phone insurers. So convenient to drop off and pick up an hour or so later (screen replacement)."
"Anuj fixed my iPhone 11 max, he was very polite and respectful."
"Service was brilliant and really quick at only 50 mins which iFixit suggests is a 2-4 hour repair."
"Opted to visit the store rather than send the phone off for repair. Comprehensive inspection before and after repair, and the phone looks brand new."
"Took my Daughters Iphone X to Pocket Geek Chertsey, with a black screen after being dropped. Jacs went above and beyond to replace the screen."
"Stopped by the reading branch today. Nice guys checked in my phone made sure it was all working and 40 mins later picked it up and looked brand new."
"Enquired today about getting a phone screen repaired for iPhone 11 pro. Retailer was quick at responding, got it booked in for the same day and all fixed within half hour."
Cons:
"I smashed my phone screen and ended up claiming through insurance. The part took a while to arrive in the store (7 days) and an appointment to repair the phone could not be booked until they physically had the part in store."
"I put my PS5 in to get fixed it needed a new disk drive it was fixed and it now works perfectly but took about 2 and a half weeks."
"Iphone battery changed, no fuss. Knocked off 1 star as they didn't let me know about the slow new battery charge."
"Went to store today to replace the screen on my iPhone 8 and to have new screen protector added. The reason I'm not giving five stars is because they didn't really communicate with me very well, I had to call them myself to see what the progress was."
"Went in to replace the screen on my phone first off I paid more for the screen replacement than the actual phone but also this was in July time I've had it 6 months ish and the screen is coming off the phone causing it to glitch and essentially become completely unusable had to go get a new phone now dont see how you can charge £100+ for a screen replacement that'll only last 6 months."
Customer Service Experience
Pros:
"The store was easy to find; staff were welcoming, friendly and helpful."
"Excellent, professional and friendly service. Highly recommended!!"
"Mahesh gave me unbelievable customer service."
"Just had dealings with Pocket Geek in Chertsey. What a fabulous service they offer Not only great customer attitude but they saved me hundreds of pounds."
"Excellent service. Enquired near closing time about getting cracked glass phone back repaired, they were able to replace the back on the spot for a good price."
"Very competent and friendly staff that sorted the different issues of my phone promptly."
"I would just like to say that the experience I had in the Phone Surgery was nothing short of excellent. World class service, empathetic, knowledgeable, helpful and professional."
"The service here was excellent. I had a cracked screen. They ordered the replacement in immediately then called as soon as it arrived."
"My visit at Phone Surgery was brilliant & the guys were really helpful."
"Great service at Phone Surgery today.. brought an iPhone 8 Plus which was looked brand new with 1 year warranty!"
Cons:
"I went into phone surgery with my brother looking for a case and we were very quickly welcomed and received great quality service by Ridwan. We got a great quality case and had a screen protector put perfectly on in there."
"Sahil has been most helpful and welcoming. Product may be a bit costly compare to the other repairs shops but at least it is genuine product."
"I visited Phone Surgery in The Oracle, Reading, it has to be one of the worst phone related experiences in my life. Don’t trust these 5 star reviews."
"Phone Surgery do not use legitimate OEM parts, resulting in very poor quality repairs."
"Absolutely shocking customer service!! I sent a colleague of mine to purchase a type C USB cable from this shop and she was charged £25!"
Pricing and Cost Effectiveness
Pros:
"Forget about going to the Apple Store the staff there were as useful as a chocolate teapot plus gave me a load of B S.."
"Anuj fixed my iPhone 11 max, he was very polite and respectful. He answered all my questions and was very knowledgeable about phones."
"It's a pleasure to leave this review and five stars well done your a credit to the trade."
"Pocket Geek Chertsey very handy Connected with Pocket Geek Chertsey branch through phone insurers."
"So convenient to drop off and pick up an hour or so later (screen replacement) rather than send the phone in post."
"Excellent service. Enquired near closing time about getting cracked glass phone back repaired, they were able to replace the back on the spot for a good price."
Cons:
"i put my ps5 in to get fixed it needed a new disk drive it was fixed and it now works perfectly but took about 2 and a half weeks and i phoned up multiple times and each time i was given a diffrent quote 1st it was £129 the 2nd was £150 and the 3rd and final price was £170 so it was inconsistent with the price."
"I went to the Apple Store in Reading and was told my phone was not repairable and I would need to buy a new one! Discovered Phone Surgery on the level below and their fantastic staff have a look, carried out an in depth report and within 90 mins my phone was fixed with no data loss! I now know this will be my first stop always for phone surgery!"
"Very helpful friendly staff. I took my wifes phone in for a new battery. After leaving the phone with phone surgery I went shopping only to get a call to say that the repair was more complex as they needed to a change connector as well (which would be done free of charge) and also the screen would need replacing as it was cracked (which we knew) it turned out that it would be cheaper to buy a new phone."