Morrisons Reviews Summary

Stock and Availability

Pros:

• "Well worth shopping in Morrisons. Prices are competitive with a good stock of everything you should need."
• "Great variety of fresh vegetables and fruits."
• "Morrisons is one of the better options when it comes to fresh food, produce and prepared chilled meals."
• "They stock a good choice of products fresh, packets & tins."
• "Always tidy and well stocked."
• "They always have a decent selection of fresh fruit and veg."
• "Good selection of smoke salmon at realistic prices."

Cons:

• "Low stock (Monday evening) with no chilled fish at all, hardly any bread, very limited salad etc. Freezing cold inside and only self service tills open."
• "I have never seen so many empty shelves and I was unable to get the items I wanted from a whole range of goods."
• "I don't know who is running this place but it is a shambles! Missing stock everywhere you look and scruffy, untidy appearance."
• "Poorly laid out, no option to scan as you go poor selection of good lots of gaps with no stock dates on food where not very long and a small frozen selection fancied a change but wish I had stuck to what I know."
• "Shelves always empty especially when offers are on they never seem to fill their shelves up."
• "The shelves are empty I never walk out with every thing I go for."
• "Wouldn't waste time going, shelves always empty, what is out has a very short date on and more often than not 'offers' are misleading and in the wrong place."

Customer Service

Pros:

• "On the 7 November we ordered from the buffet service for my aunt's wake. The food was ready for the time we wanted all packed up ready to take away."
• "Today I purchase two whole salmon I asked the young lady on the wet fish counter if the fishmonger was about to fillet the fish but unfortunately the fish monger was at lunch to my amazement the store manager popped on an apron and gutted the fish for me."
• "Every thing looked wonderful the guests were impressed morrisons could supply such a great buffet."
• "I cannot praise the staff enough in our Morrison no other supermarket comes close for organization, friendly helpful staff well stocked."
• "Staff at this store are brilliant and couldn't be more helpful."
• "Very friendly staff especially one young lady named Paige she is a team leader on the checkouts she always has a big smile on her face and is more then willing to go above and beyond to help."
• "This lady was great at her job, both Kind, Friendly and nothing was too much for her."

Cons:

• "Disappointing breakfast at cafe. One lady seems to be doing all the work."
• "Normally a great place to shop, but today I encountered very rude and arrogant staff on the shop floor."
• "Staff ok not over friendly everything seemed a bother."
• "Staff unhelpful and clearly not interested."
• "The lady that scanned my shopping was so rude did not say a word to me or friend she was too busy talking to two other customers in the queue behind me!!"
• "Staff very unhelpful and ignorant."
• "Shameful attitude of some members of staff, extremely rude."

Facilities and Services

Pros:

• "You don't need a pound for your trolley!"
• "Got petrol on my way out - 9 pumps. The one I used was pay at pump 👍."
• "There's also a hand car wash in the car park now."
• "Parking is free, fuel is inexpensive and the shop is comfortable."
• "Coffee ☕ shop, toilets in store as well."
• "They sell wonky veg which is great & have done away with the plastic bags for loose veg & rolls etc, back to paper bags which are recyclable."
• "The queuing system for basket and trolley shopping were clearly outlined and there was also hand sanitiser stations all around the shop for use in between."

Cons:

• "This is a review for the car wash at the petrol station... Followed the instructions and it took the money from my account but then it wouldn’t work as I drove into it."
• "Morrisons really don't trust their customers to use self service checkouts."
• "The store need to be knocked down and 're built it looks grubby and dated."
• "The car park is the thing that lets the place down."
• "Parking is difficult at busy times so is actually entering by car as the petrol queue and zebra crossing holds movement up."
• "There are often localized traffic jams on site at peak times."
• "COVID measures, however, were appalling."

Product Quality

Pros:

• "In the Summer, vast amount of fresh fruits at give away prices."
• "Fresh flowers 💐 sold, gifts, clothing too."
• "The quality of the meat is good, they do multi buys on some goods and they have a good choice of Real Ales."
• "There is also a fresh pizza 🍕 counter, all you need is to put it in the oven when you get home."
• "Good cuts of beef at affordable prices."
• "The meat is always good and fresh."
• "Whiskies galore, some at at least 40% cheaper than other supermarkets."

Cons:

• "Nice store, generally very clean but I've bought their custard doughnuts twice now and they were incredibly oily and soggy."
• "Cafe is rubbish never got what's on the menu when they have got it its overcooked."
• "The food in the Cafe is really poor quality."
• "All the fruit was from either Spain or Holland. How on earth can that be??"
• "Was not impressed at all some of the produce was disgusting Brussels should have been thrown out rather than on show they were all yellow."
• "Be careful they have out of date food on shelves."
• "And their fruit is at times awful, why would I want to steal a passion fruit and a punnet of half rotten grapes."

Store Layout and Cleanliness

Pros:

• "Newly refurbished store with new counters and products."
• "It's clean though the inside is becoming a bit cramped as they try to fit more and more into the footprint."
• "The shelves are stocked constantly and everything is tidy and organised."
• "Social distancing was respected, staff very pleasant and shelves well stocked 👌."
• "Easy to park."
• "The shop is like most Morrisons friendly and helpful staff."
• "Good selection of veg, good selection of decent chickens at reasonable prices."

Cons:

• "Poorly laid out, no option to scan as you go poor selection of good lots of gaps with no stock dates on food where not very long and a small frozen selection fancied a change but wish I had stuck to what I know."
• "The store was very crowded, the vast majority of customers were not sanitising their hands or trolley upon entry and staff weren't enforcing anything."
• "The layout is ridiculous, it feels like there's a lot less in each section too."
• "Firstly the toilets were filthy and stunk like a sewerage farm."
• "Bit chaotic when I went a lot of shelves were empty as everywhere I suppose but some staff seemed especially miserable and rude."
• "The supermarket was good but had a problem with the cafe 😕 Coffee lukewarm and breakfast bland and cold.. Staff miserable and unhelpful as if they didn't want to be there."
• "Since they did their refurb it's nowhere near as good."