Sainsbury's Reviews Summary

Customer Service

Pros:

• "Really helpful staff, always clean."
• "Staff here are super helpful and layout is wheelchair friendly."
• "The staff are always pleasant and willing to help."
• "Great shop friendly polite staff, nice fresh foods, they have everything I need, especially for Asian cooking."
• "The staff are always friendly and helpful."
• "The member of the stuff friendly faces always smile and chatty type always there to help customers they down to earth and friendly."
• "Well stocked store and staff are very friendly."

Cons:

• "Overpriced and not very good customer service, staff more interested in talking about their Christmas hats than helping a customer."
• "Worst customer service ever. Never listen to anything and the manager has the worst attitude on earth thinking he is the president."
• "Fine until my daughter went to the tobacco counter and was confronted by a rude and flippant man named James."
• "Sainsbury's of Southend their female security guard got up in mine & my dad's face being extremely unpleasant."
• "OK but a member of staff, when asked, didn't know where some items were but worse, just didn't seemed bothered that they didn't know."
• "The really unhelpful customer services staff told me they had nothing to do with the parking and I'd have to contact the parking company."
• "No problems with sainsburys but a member of staff employed by Argos was extremely rude and unhelpful."

Store Layout & Accessibility

Pros:

• "Good supermarket which is near the town centre, if you are walking. Parking also available. Stocks a vast array of food."
• "Usefully located just off the High Street, Sainsbury's Southend is a reasonably large store."
• "Centered at the top of Southend High Street close to public transport and with its own car park makes access easy."
• "Easy to find what you need."
• "The layout was very well arranged so that mainly fresh and healthy food was the first quarter of the store."
• "Really nice store with huge choice of products. Well stocked in all areas and nice wide isles."
• "The store has everything you need and would expect from Sainsbury's and they have an Argos in-store also."

Cons:

• "The store needs some repairs, new refrigeration and some attention paid towards the entrance/exits, as to them being a little too small for mobility issues."
• "Sainsburys Southend is oddly laid out like a girl I once dated that drank too much! There are no toilets and no baby changing and this shows a complete lack of care about their customers."
• "I was so disappointed with store today. I have an illness where I need a toilet quickly and was so angry that the store did not have a toilet. This is bad for a store of its size."
• "The shelves are quite often empty, you can never guarantee the same product will be on the shelves from one week to the next."
• "Eiles are not well sign posted with what is in each eile."
• "It's not very family friendly since they've removed the toilets."
• "Store itself is okay, when I personally went the shelves were pretty empty."

Parking

Pros:

• "2 hours free parking on site."
• "Plenty of parking."
• "There is plenty of free car parking available plus a regular bus service with a stop right outside making it very convenient for all age groups."
• "There is adequate parking where you can redeem the price via the shopping."
• "Central location with free car park and taxi rank."
• "You have to pay to park but get the parking cost refunded if you spend over £5 in store."
• "The parking is huge which really helps and there are disabled facilities."

Cons:

• "Wasn't able to claim back my parking cost even though I spent £80 on shopping."
• "Mother and toddler parking is being used by elderly people and parent's with teenagers. So people who need them can't."
• "I was in shock today to get a fine for parking in this store."
• "I got a PCN through for not having bought a parking ticket, factoring in a sign saying parking is free for Sainsbury's customers for 2 hours."
• "Tried to pay for parking at the machine, machine wouldn't accept my card."
• "The car park for disable is not operating properly as I registered my car and my blue badge before Christmas and I was told is valid for 3 years, and my second visit in January I've got a penalty charge so what's going on?"
• "Make sure you pay for your parking and if you go to pick up your 87-year-old mother in law don't use the car park you will get a fine."

Product Availability & Selection

Pros:

• "The food is always fresh, bakery e.g never had to look further to what i want from veggies to meat if you like cooking fresh food."
• "The only supermarket I could buy certo at; (no other had even heard of it) the only supermarket where I can buy Roses lime cordial with sugar & no sweeteners."
• "Great store; always clean and great climate control."
• "Amazing shop, always stocked up, wide range of choices, friendly service, and great quality."
• "Getting a better range of vegan options; sell unique products which can't be found anywhere else."
• "A huge range of products available including plenty of organic and free-from products."
• "They usually have everything I want in a once a week shop."

Cons:

• "Never have the Oatly Barista in stock it's infuriating."
• "On occasion certain things aren't in stock like certain fruits etc which is a little annoying."
• "Their TU clothing has become laughable, with very limited stock, horrible colours, and designs."
• "There's also not much variety of TU clothing that some of the bigger stores have."
• "Used to be a great store but now is a cloths shop with a not very good selection of food items."
• "Since the refurbished, half the choice of food has gone."
• "Food, however is of a good standard, if a little short on its sell by dates on fresh produce."