Tesco Extra Reviews Summary

Customer Service

Pros:

• "Good customer service."
• "Went to Tesco Gallions Reach and I was served by Lorna who went above and beyond to get me a Kindle device in the store!"
• "Everyone is very polite. Last time my child felt sick and staff walking pass me in one the isles helped me."
• "Staff are of great support be it in the electrical section or food/home sections."
• "A couple of staff members have really gone above and beyond and exemplified good customer service."
• "If Ali delivers your food you're in for a treat."
• "Never have to wait long at the checkout and the staff are always friendly and helpful."

Cons:

• "Only one self checkout staff on duty for the 12 terminals and usually they're not paying attention."
• "Horrendous staff in store. Terribly rude and always talking while blocking aisles."
• "Staff being rude passing comments on customers disgraceful will report to trading standards."
• "I know staff are eager to finish on time but the staff on customer service this evening were just rude."
• "Really unhelpful came to get a hoover wouldn't even check to see if it was in stock, not shopping here again."
• "customer Service is very poor in this store. Genuinely I felt let down over mask I wasted 30mins in standing around."
• "Some of your staff especially the cashier need to learn how to have a good manner! Very rude and quite nasty."

Store Layout & Accessibility

Pros:

• "Outside queues were not too long and the indoors queue system is a fantastic idea."
• "Very big store with lots of variety of foods from different countries."
• "Great store, loads of choice. Even when is busy it seems organised."
• "One of the biggest Tesco's I've ever been to, spreading over 2 floors!"
• "Rather large store which has everything you would need for a large shop. Great range of electrical goods with regular sale prices."
• "Big Tesco Extra - Always plenty of parking even when busy, never too hard to get in or out."
• "Absolutely massive branch of Tesco's. 2 floors. You could almost get lost inside! You'll find everything you need without a doubt!"

Cons:

• "They barely have any checkouts open and have removed some for trolley self serve."
• "After refurbishment that store lost about half in size, choice of products was cut probably in half."
• "Disappointed! They should close upstairs floor but instead advertising promotion that not longer available because out of stock."
• "terrible service, 10 minutes choosing products, 40 minutes standing in line, not all cash desks work."
• "Wouldn't recommend the store- went in today to exchange pounds for dollars the forex agent extremely full of herself and when pointed out got shirty and refused to serve."
• "The halal section is rubbish. They lie about their products."
• "My local store, which I’ve used for years...branded bread range is getting lower, and the supposedly ripe fruit is anything but ripe, the meat section has also gone down hill on quality."

Price & Value

Pros:

• "They are the only place who have more checkouts assistant than any other supermarkets."
• "The food prices are good too compared to other supermarkets."
• "It's great place with a lot of variety of products that are easy to navigate."
• "Well stocked shelves and often plenty of special offers."