Asda Leyton Mills Superstore Reviews Summary

Customer Service

Pros:

• "Staff are ways helpful and I find myself feeling relaxed as I walk through the Aisles."
• "The staff was helpful and approachable, assisting with any inquiries."
• "Staff is helpful and always smile."
• "There is always a man called Rohit on self check out, because he really is always so helpful and kind to all the customers."
• "The staff are lovely."
• "Friendly welcoming staff."
• "The staff member serving me remained professional and helpful throughout this incident and helped me with the packing."

Cons:

• "Staff are not helpful, and the wait at checkouts is horrendous."
• "I strongly advise against shopping there if you value fair treatment and respect."
• "Absolutely shocking, looking for few bits and bobs, couldn't find it, asked 5+ staff members and none of them knew where to look."
• "One absolutely CRAZY employee named Omar harassed my 14 year old."
• "He insulted me and my friend accusing that I am thief in front of public and we stole from the store without a proof."
• "Vacant staff when you try and interact on the simplest of things."
• "Rude staff members that have no customer skills."

Store Layout & Accessibility

Pros:

• "There's more openess in store, spacious and the clothing section looks more upto date with better display and screens."
• "It's very big and spacious hence can help one to shop avoiding too much crowd."
• "They have a really big Halal butchers in store where you can get a good range of meats and cuts, even the less popular items."
• "Parking is great."
• "The overall cleanliness and ambiance of the store added to the positive experience."
• "The aisles were well-organized, making it easy to navigate."
• "This store has great deals and is very solid overall!"

Cons:

• "Missing a fish counter for its size."
• "Disgusting experience with self checking tills. Almost after every second product it would require assistance, while there were just assistant to help."
• "No point in doing click and collect."
• "The shelf labels are always wrong, there isn't enough staff so the store is always understocked and messy."
• "Last few visits no trolleys at all available."
• "Should have more disable parking as its always full and cars waiting for disable bays."
• "The customer service desk was closed and all enquiries had been redirected to the kiosk and operated by just 1 cashier."

Product Quality & Selection

Pros:

• "Good quality products. I shop George a lot for my toddler. Fabrics are good quality."
• "Variety is great, prices are great."
• "big selection of their clothing range. The store has had a recent refurb."
• "The clothing department has an extensive range."
• "Large selection of halal item's, and some live cooking."
• "Always a great selection of sensibly priced items compared to other big supermarkets."
• "The variety of products available was impressive, from fresh produce to household items."

Cons:

• "I am shocked... about the plastic around all the fresh produce."
• "While shopping was OK the cleanliness, hygiene and smell in the Women's toilet, along with poor maintenance - no seat, 2 out of 3 blocked and hard to flush - were disgusting."
• "The reason only two stars is cause the shelves were bare like they couldn't be bothered to restock."
• "This place is always a complete mess with empty boxes littering the floor, items missing on the shelves and prices not matching what you're actually charged for."
• "The fruit and vegetables section is terrible: the yellowish lighting, the organisation and presentation.. Everything is poor."
• "My only problem is that sometimes certain items may not be present like raspberries and that there is no fresh fish, only frozen."
• "It is dirty, products not properly arranged, empty shelves, prices are missing."