Lidl Reviews Summary

Staff and Service

Pros:

• "I would like to say a very special thank you to the amazing staff at Lidl who could well have saved my father's life."
• "The guy looking after the area was plain brilliant. He was very patient and very cheerful. Well done, that man!"
• "The customer service is also good and the staff is always very responsive if you have questions or need help during your shopping."
• "I received very friendly service today at Clapham junction Lidle."
• "Great store, helpful staff."
• "The staff are really helpful as well."
• "I was served by a very efficient staff member at the check out on Thursday."

Cons:

• "The staff are surley and not helpful, hardly any checkouts open especially in the morning it's self scan only."
• "The staff at the till is not very nice."
• "The worst customer service ever always, never enough staff."
• "They need customer service training. behaving rudely sometimes with customers."
• "If you ask the assistant to help you they calling you the security to check your bill and tell you off is seriously I never ever shopping in a Acre Lane Lane Lidl very bad I'm so sorry I have to give you this review."
• "I like Lidl but the staff at this place need to be trained to deal with customers, having staff barking instructions at clients is unacceptable; when confronting the manager about this, all I got was a smirk and he walked away, a real joke of management."
• "TERRIBLE CUSTOMER SERVICE! i WENT THERE ON THE 31/03/2016 FOR 30 MINUTES, TO SHOP THERE AND HAVE BEEN HIT WITH A £45 PENALTY!? FOR WHAT? SHOPPING THERE?"

Store Layout and Accessibility

Pros:

• "A large variety of non-foods in the middle and lots of goodies that you do not get at smaller branches."
• "They have a selection of European brands and products that are not available in other supermarket chains."
• "The shop is spacious and well organised in terms of items distribution."
• "Recently changed the layout - the vegetables/fruit area is better."
• "Always clean and replenished, you can find all the promotions displayed on the catalogue."
• "This branch is very well situated just 5min walk from Clapham Junction Station."
• "Good size store right next to the station."

Cons:

• "Supermarket aisle too narrow so unpleasant to shop here."
• "I really like LIDL but unfortunately this stores layout is not optimal."
• "But downsize of Clapham Junction Lidl is not wheelchair friendly."
• "However I didn't expect that down almost every Aisle I walked the shelfs where half empty."
• "Each isle is almost the length of the shop, so you cannot pass between them without a long walk making it difficult to find things."
• "Love a Lidl. This one was crowded and had huge trolleys compared to the small aisles."
• "You have to wait in a long queue for self service, that looks just like Nokia's snake and it can get really cramped."

Product Selection and Quality

Pros:

• "Its cheaper then other big supermarkets and the quality is better."
• "The food assortment is really good."
• "Fantastic food at very good prices an mainly made in ENGLAND from English farmers."
• "Good selection of products and the pricing is still very good."
• "The quality of the products they sell is excellent and the prices are just great."
• "Great selection of wines as well, with good prices."
• "Lidl deserves its reputation for choice and quality."

Cons:

• "On Sunday evening most of the stock is gone."
• "Great products but nothing I needed was in stock."
• "However, for those who go on foot, there are other supermarkets with better variety, accessibility and price in less than 1km."
• "Shopping, especially the 'middle' section can be frustrating. In spite of this being lidl's usp, there is frequently no or very little stock as advertised in their leaflets, even on the first day of sales."
• "Their stock selection weren’t great and half of their stock were sold out as well."
• "Not very well stocked during the day."
• "Always packed with people, you cannot move around much. It's a disaster!!"

Pricing and Value

Pros:

• "I can shop as much as I want and I never seem to go over £80 … and in Waitrose and M&S I never seem to be able to stay below £100 -£200."
• "They have their own bakery which is produce excellent pastries and bread for very cheap prices."
• "This Lidl offers all the essentials at great prices. There is a good selection of premium products and rotating promotions."
• "Oooh, I'd go to Lidl just for their 'Fin Carre' Fairtrade dark chocolate! At 45p a bar it would be silly not to!"
• "Very good ratio quality/price!"
• "Recently started shopping here after using Waitrose and Ocado for years and years. I have found the produce to be as tasty and fresh."
• "Always full of surprises! Quality own brand products and bargains."

Cons:

• "Isn't enough that we're paying bigger prices but now we have to spend 250£ a month and at the end to earn a 10% discount voucher!!!!"
• "Prices have sky rocketed. It's a lot cheaper to go to Asda right behind them."
• "It doesn't have the quality of big brands like Sainsburys or Waitrose, you can taste it."
• "You'll be surprised that their croissant is generally better than Waitrose ones."
• "The only drawback as usual very few staff at the tills & if there were one for baskets only with up to ten items for people paying cash."

Parking and Accessibility

Pros:

• "Just like any other Lidl - has good products for a very reasonable price. This Lidl includes ample parking which is free for shoppers."
• "It has many options and is almost always packed with customers. And it has parking for cars."
• "There is a spacious car park that gives you 90 mins which is the norm for Lidl car-parks."
• "Open late. Free parking providing you keep your receipt."
• "Free parking for 90 minutes."

Cons:

• "Shop is ok, but the way Lidl deals with they’re parking is so bad. How can they send parking ticket after using the parking of they’re shop to go buy stuff from them."
• "The parking scheme there is a massive scam. No obvious sign on entry telling you that if you park more than 10 mins you must give your number plate to the cashiers or face a fine."
• "Cark parking scam!! Avoid!! We stopped to do some shopping and used the car park for 30 minutes, only to be slapped with a £90 fine!!!"
• "Car park is slightly full with Mini- Cabs who must Use this Car Park as a Resting Point, which is very inconvenient for Normal Shoppers, there seems to be no monitoring."
• "Shop is ok, but parking is very dodgy."
• "With this nasty scheme that is obviously about stealing money for parking led by the change of rules you LOSE ME FOREVER as a customer of Lidl!"
• "Do not go here as unless u remember to register u car in store u will get a parking ticket in post for £45 if you are longer the 10 mins in store."