Halfords Autocentre Hounslow Reviews Summary

Customer Service

Pros:

• "Gurps is the man to talk to at reception. Very polite, courteous and friendly."
• "Customer service from Imran was great though!"
• "Imran and Forden are very kind, humble, and friendly person, I am pleased with their personality and their great exceptional customer service at Hounslow Halfords autocentre."
• "The service I received was excellent, and Stuart was extremely professional and helpful."
• "Very professional staff experienced with great manners and very helpful."
• "The guys at the test centre where friendly, professional and advised us what needs to be done on the car."
• "Staff and customer service was just more then exceptional."

Cons:

• "Totally unacceptable and unprofessional to not keep up the word by the center manager."
• "Unprofessional... explained the problem occurred and the guy from reception said they cannot help me."
• "Thorough useless when it comes to speaking to clients. I would never ever go here again."
• "Awful staff. The guy at the counter is so rude and talks like he is doing a favour to us."
• "Worst Experience!!! Guys please don't visit this Halfords in Hounslow, the staff is incompetent and rude with customers."
• "Very bad customer service, asian guy sitting at the desk don’t know how to speak with customers."
• "Staff at reception super arrogant (especially the huge African dude) and unhelpful."

Booking and Scheduling

Pros:

• "Easy to book in for MOT."
• "I booked an MOT, it was done within an hour and the communication was very good."
• "Overall great service, friendly and efficient staff, website and booking process was easy to navigate through."
• "Very easy to book choice of 2 drop times which suited me very well."
• "Used Halfords second year running and was very pleased with the service."
• "I bring my Honda Jazz here for regular servicing and MOT tests. I think they do a great job for the prices they offer."
• "Dropped my car in yesterday for an MOT. Very friendly staff and they were able to give me all the details I needed."

Cons:

• "But they seem to be cancelling appointments now. They cancelled me twice and blamed it on the internet making the bookings and also a lack of staff."
• "Had to get a tyre changed as it had a nail in it. Halfords don't do puncture repairs so I went elsewhere."
• "They will rip you off in the name of defective parts!"
• "Had my car booked in through a warranty company for a heath check, called halfords the previous day to confirm booking and time, when I turned up the following day no book on system?"
• "Terrible. I booked online to have an oil change... they would not be able to do the work today...because they had to order the parts!"
• "Never using this service again; it was unclear that they don't actually provide Halfords prices."
• "Very poor service, they seem to be under staffed. Hardly anybody who would answer my call and when they did, kept me on hold for a long time."

Quality of Service

Pros:

• "Put car in for service as it was starting poorly and driving rough, car now drives better and starts well."
• "I am generally sceptical about garages and their ability to make us feel like idiots and charge for the privilege - in the three encounters with Simply Serviced, we have been impressed by their technical competence, friendly approach."
• "Appreciate the service and the clarity in which they explain everything."
• "Full Service and MOT sorted out professionally."
• "The job was completed within 4 hours."
• "The quality and time taken was well within industry standards and would recommend them."
• "Service and MOT both done very good value for money."

Cons:

• "Booked to have 4 new tyres fitted on my jeep my son took the jeep he was not told anything about the fitting they just took the keys and told him to come back later."
• "Visited the Hounslow service centre thrice but they won't accept it is them who did anything."
• "They had my car for over a week and could not diagnose a simple issue."
• "They damaged my tyre rims badly by excessively hammering it."
• "While changing the tyre they break one of the sensor and totally refuse to accept it."
• "Did a major car servicing with them. They didn't use recommended coolant type in my car and my brakes are now making screeching sound."
• "Got my volvo s40 major serviced and fuel service took the car for trip and the fuel system had stopped working took it to volvo they reported as the autocentre didn’t service the car properly."

Value for Money

Pros:

• "The price was right and the guy running the front desk was helpful and personable."
• "I'd recommended!"
• "Very helpful staff, good value."
• "Good work done, and offered some additional suggestions as well, very friendly staff."
• "My service and MOT was done well ahead of time with a reasonable cost."
• "I took my car there a couple of times, people there are very professional, they supported me very well."
• "Super friendly staff who are extremely helpful."