Halfords Autocentre Kingston Upon Thames Reviews Summary

Customer Service

Pros:

• "Had a long Christmas journey planned and I was concerned with one of my tyres were not aligned/fitted correctly... Madalin was extremely helpful and offered to take a look... no fee! I felt i received great customer service on the day and would happily be a returning customer."
• "The staff on hand were exceptional, diagnosed the issue within 5min and my car was ready by COB the following Monday."
• "Only have good things to say about the guys at Halfords Autocentre in Kingston."
• "The staff were very friendly and chatty. They were very efficient and I was very happy with the customer service I received so thank you."
• "The staff at Halfords, Kingston were above and beyond helpful and informative."
• "Helped by friendly staff. Paperwork all ready to hand."
• "Great service. Marco was terrific, I had a problem with my Jeep Patriot. The rear brake disk and caliper needed replacing. They went over and above what u was expecting plus to the price I was quoted. thank you."

Cons:

• "Rubbish service. unethical to be serving public. shameful."
• "Went back to the place to explain and get the refund for the MOT and the big headed stupid person called himself a manager refused to accept."
• "Wasn't satisfied with the customer service, kept saying if we do this then we will charge you 15 hours for the investigation if the warranty doesn't accept it."
• "I WILL NEVER COME BACK TO THIS SERVICE AGAIN!!! They will lose your time and will not do a good job!!!"
• "When I kindly go back to let them know I was met with extraordinary rudeness from the guy who supposed to be in charge."
• "The member of staff I spoke to today was extremely rude, he quoted GDPR as a reason not to confirm if they changed a cambelt on a car they had previously serviced."
• "If I could give no stars I would, the service is shocking after having my vehicle for a week."

Quality of Work

Pros:

• "The extra mile and several miles further beyond in keeping my 27 year old MR2 on the road in good working order."
• "Very good service, friendly and good communication throughout, fitted me in even though I arrived late and called me as soon as car was ready."
• "Took my car for two new front tyres at a very reasonable price."
• "These guys are literally the best mechanics I’ve ever had."
• "Very good experience. Second year in a row that I have had my car at Halfords in Kingston."
• "Great job - my handbrake stopped working the day before we were due to set off on our family Christmas holiday. The guys pulled out all the stops to get the part in and get it fixed within the day."
• "Had my MOT done there. I was little worried as I booked before reading the reviews here. Nevertheless, staff was very friendly and professional. My car passed without any failures. Happy days."

Cons:

• "18 months after getting the rotors and pads (unnecessarily) changed, I have had to get them replaced... My trusted mechanic here (I am from Spain) told me that the rotors are of poor quality, hence the issue."
• "This is the second time that having booked my car in with Halfords Kingston Branch - have I ended up collecting my car from them with a new fault which was never present or existed when booked in initially with them but suddenly appeared upon collection."
• "They just fitted two new tires but they didn't do the front wheel alignment because they're facing a problem with the machine which was a lie."
• "I have been quoted for my Mercedes 2011 diesel replacement of flywheel and clutch kit by Halfords £804 pounds... received call next day with new quote of £1500 hundred."
• "Did the MOT for my BMW 3 from Kingston because of the rush. Failed it and asked me to pay nearly £600 to repair it."
• "Worst service ever. MOT booked for Saturday morning and when it should be ready they called me saying the car needs an exhaust, £240... but it would only be ready Monday."
• "Changed the wrong brakes, even though on the MOT cert it clearly said the rear disc was worn... Also told me the alternator was shot... Just avoid. They, at best, just don't get it right..."

Professionalism

Pros:

• "I found that Darryl and Galvin who worked on my car to be professional, friendly and took the time to explain what they found with my car."
• "Absolutely amazing service every time I have had a service, MOT or just general repairs."
• "BMW MOT. Worried after lots of bad reviews!! No problems at all passed with flying colours... guys really helpful and waiting area clean and comfy."
• "Realised on Saturday morning I needed an MOT to renew my tax so booked one at Halfords at 9am for 11:00. The gent at reception was so lovely and friendly, the MOT was done by 11:50."
• "I recently called into Halfords as a friendly motorist indicated to me that my brake lights weren’t working. The guys were really accommodating and friendly and had me back on the road in less than 20mins."
• "Brilliant Garage, best garage in Kingston by far payments over £200 interest free payment plan for unexpected faults to car Customer service outstanding team can’t do enough to help you."
• "Very Honest and knowledgeable. Super Polite and friendly."

Cons:

• "Managers are Fake !!!"
• "Bunch of salesmen, not really of mechanics."
• "Bunch of rip off con artists who can't do their jobs, never again."
• "Most of their mot tester are clueless. I don’t feel safe taking my car."
• "MICKEY MOUSE!!!!! garage these guys at Kingston and most of their branches really are a bunch of trainee technicians."
• "My experience with Halford in Kingston was appalling, very un-professional, un-helpful and no real customer care."
• "Aweful service. Try to upsell unneeded repairs, rude when you don't fall for it."