Address: The Brunswick Centre, 23-39 Handel St, London WC1N 1JX, United Kingdom
Phone: +442077136096
Rating: 4.2
based on 119 reviews.
Customer Service
Pros:
"Staff always lovely, helpful and organised."
"They have a young lady working there, I think she said her name is Rose or Rosie. Everytime I pop in she's so courteous and always have a lovely friendly smile. Great representative for the Waitrose brand!"
"Nevertheless, the lady at the customer service has been very caring and helpful."
"the staff are very welcoming and lovely."
"Partners are friendly and approachable."
"All the staff are so helpful, patient and positive; even during these challenging times they always greet you warmly."
"Nice friendly assistants (partners)."
Cons:
"The unstocked shelves, the terrible queues, the worst customer service I've come across in this area, the difficulty getting around the store when you are disabled."
"Went shopping with my baby here for a few bits. Had to use basket checkout lane and found the woman treated me very badly."
"I have never been so embarrassed in my life. WAITROSE GIVE YOUR STAFF TRAINING OR RECRUIT NEW ONES."
"Even giving one star is just too much for this most unpolite delivery service ever."
"This shop is very unprofessional and like playing games with the customers, staff are unpleasant and cause stress."
"Most of the staff in this supermarket - with the exception of the ladies on the tills - lack professionalism."
"By far the worst aspect is the customer service."
Store Layout & Stock
Pros:
"This Waitrose is my go-to grocery store for most items as it has just about anything you'd want. The store is always clean and the staff, friendly."
"Strange lay out but look up for the signs for easy navigation throughout the store."
"Well stocked supermarket. Spacious & well layed out."
"Great collection of fine red wines from different countries like Australia, South Africa, America, Italy, Spain and France."
"Out of all the chain grocers, Waitrose seems to have the best selection of spices and ingredients across different cuisines."
"Excellent store with wide range of good. Store can be accessed from either the front or the back."
"Possibly my favourite Waitrose. One of the biggest with full stock of practically everything you might want."
Cons:
"However (probably because I tend to use this one the most) I can't help but get frustrated about the way they have one queue for both the tills and the self-service."
"The unstocked shelves, the terrible queues, the worst customer service I've come across in this area, the difficulty getting around the store when you are disabled."
"I'm not sure whats going on, but someone really need to look at their stock or lack of it."
"Some products are really overpriced. E.g. A plastic lemon sqeezer for £8 .."
"It used to b full stock but now a days a lot of things missing."
"The main issue with this place the freezers keep packing up."
"Hoenstly for the price you pay you'd expect better quality and more attention to detail. Half the fruit is turning bad and half the vegetables are soft and old..."
Price & Value
Pros:
"You get what you pay for. It can be more expensive than other supermarkets, but the ingredients are much fresher and flavourful."
"Waitrose is the deluxe version of the supermarkets if I have to place it on my personal scale."
"Loving their complementary tea or coffee policy for regular customers with a Waitrose loyalty card."
"For me, the flagship Waitrose; both basics and special stuff to be had. Nice selection of fresher and fresh items; lots of eco and bio."
"If you don't mind to spend more for your grocery shop and having a nice choice of good quality products, here is your place!"
"They also often have great deals and special offers."
"Fantastic product selection and presentation."
Cons:
"It was irritating that you sanctimoniously made us pay 5p for your bags all those years."
"Some products are really overpriced. E.g. A plastic lemon sqeezer for £8 .."
"Waitrose are trying to pull the wool over the eyes of their loyal customers base describing something as 'New' and they can now use another marketing gimmick of reducing the item with a Red coloured font stating '25% off' thus bringing the price down to £1.35."
"Prices have sky-rocketed: 1 nectarine = £1.00"
"The only downside to waitrose in general is that it's overpriced for certain things such as chicken which I can get for half the price in another store like Sainsburys."
"Store not bad but prices were unusual around the store. Had to pay 1 pounds for 6 eggs? Abnormally high but not sure if it’s a UK thing."
"Security will accuse you of shoplifting if you put things back without any reason."
Health & Safety
Pros:
"Super safe inside when shopping as limited number of customers in, therefore plenty of space to move about."
"The cash point machine inside the shop is a great help and safeguard many older people."
"Big Waitrose that is very popular and can get very busy when first opening, great fresh produce looks healthy and well displayed."
"Super safe inside when shopping as limited number of customers in, therefore plenty of space to move about."
Cons:
"No masks for the staff? I am very surprised to see many staff working inside are not wearing masks since the pandemic started last March, and until now!!!!!!"
"Every time I shop here, I always find it alarming at the number of staff members not wearing masks."
"There is a strange phenomenon where a very high concentration of mask exempted workers seem to work here at the Waitrose in the Brunswick centre."
"No changes made in 3 days. As a costumer I do NOT feel safe going to Waitrose where stuff do not wear masks covering their mouth AND nose."
"Unfriendly staff and felt very unsafe and concerned with the amount of staff not wearing a face mask especially with the high prevalence of the highly infectious delta variant."
"At about 10:15am on Tuesday, the 5th January 2016, I was buying some pastries for my breakfast as usual here, I couldn't believe that I saw a rat running around the floor!!!!!!"
"I seriously suspect that there is serious racial discrimination here."