Lidl Reviews Summary

Animal Welfare Concerns

Pros:

• "I have heard the term 'Frankenchickens' bandied about a lot recently, but I didn't really know what it meant."
• "It would eradicate this breed, replacing it with a slower growing, healthier breed and give the chickens more room."
• "Please sign the Better Chicken Commitment 🐔."
• "When doing my weekly shop here over the weekend, I stopped to hear what the nice people outside had to say."
• "Lidl - you treat these chickens horrendously, please start sourcing your meats in a kinder and more ethical way."
• "Lidl shoppers do not want to participate in animal cruelty in any respect."
• "I have emailed Lidl Customer Services multiple times regarding this terrible cruelty and am still awaiting a response!"

Cons:

• "They grow so fast that they get sick, and often cannot stand as their bodies are underdeveloped and cannot cope."
• "Why won't Lidl sign it? Why would you intentionally be so cruel? I really don't understand."
• "I've been a loyal Lidl customer for about 7 years... I found this to be absolutely appalling and utterly callous."
• "Have been a loyal customer at this Lidl for years, but after speaking to protestors outside... I can no longer bring myself to shop here."
• "I have watched the investigation footage from Germany regarding the horrific way chickens are treated by Lidl."
• "The chickens live in filthy overcrowded conditions and are suffering totally unnecessarily from injuries, lameness and some appalling skin conditions."
• "You MUST sign up to the Better Chicken Commitment (BCC,) immediately..we're all watching this space to make sure you do and we won't back down until this happens...."

Product Selection and Availability

Pros:

• "Practically everything at lower prices. Fresh food in the bakery. Large selection. Large shop."
• "They have everything you need and more. So much variety of foods and drinks."
• "Good selections of produce and fresh fruit and vegetables. Great selection of items from overseas. Very affordable."
• "Great big store, good variety of products on offer when they’re available."
• "Lidl is a very good option to save money. Their products are considerably good and at a very competitive price."
• "Has all your grocery item needs, items are really cheap which is useful for university students."
• "Great availability of products at bargain prices as expected from Lidl."
• "A large (to be) Lidl...grocery prices are probably London's lowest and Lidl usually has some funky themed weekly offers."

Cons:

• "Recently most of the products became just unavailable. My last 5 visits in a row (!) were the following: vegetable shelves are mostly empty, I haven't seen bread for the past week at all, no eggs, very little grains."
• "Barely any stock, busy as heck, roof leaking water (i hope) into almost every aisle, no hazelnut pillows! and then like 7 out of 20 checkouts open with a huge queue. bad times."
• "Barely any of the fresh fish/ meat/ dairy products stock are rotated so the dates of things do not last very long."
• "This morning I went to LIDL near Goodge St... the shop assistant will TOUCH YOUR bakery items to check them!"
• "I have been going for 2 years... so many times... Lidl is to put fake price... on shelf and then when you go to pay the price is much higher. Very bad system."
• "Poorly managed checkout area... Max 2 staff to assist and difficult to attract their attention."
• "Hasn't stocked Balsamic Vinegar for months. Go to Aldi."
• "Bought strawberries once that looked fine in store but by that evening were showing a little mould."

Checkout and Staff Interaction

Pros:

• "Electronic check out, and cashiers available if you do not like electronic check out. Very good opening hours."
• "The staff were very helpful and friendly."
• "Louie at self service tills is the most helpful staff in this store!"
• "The staff was lovely, they was apologetic about the fact that there was no cutlery with the salads."
• "Superfast service, card or cash through their tills, no hanging around."
• "Excellent customer service with friendly staff who served me professionally!"
• "The staff is helpful and friendly and seem to run the store well as it was clean, tidy and no queues either."

Cons:

• "The queuing system needs sorting out, it doesn't make sense, people cutting in all over the place and chaos during busy times."
• "A woman working there at the self checkout literally rolled her eyes and moaned after asking (very nicely) for a carrier bag."
• "Staff very unhelpful. Gentlemen pushed Infront of me at the tills and staff saw this... Staff watched as the man got aggressive towards me and said absolutely nothing."
• "Their steaks are really amazing... bought strawberries once that looked fine in store but by that evening were showing a little mould."
• "Chip and pin not working throughout the store. Instead of telling people when they arrive they wait until you’ve done your shopping."
• "I had a problem with checking out and she decided to throw my croissant and donut into the basket."
• "No social distancing measures. Security guards that enforce face coverings. Gets crowded during busy periods even during this pandemic. Floor staff are quite miserable and grumpy."
• "I asked a Man, apparently he is Deaf, and had a Man telling him what I said and he asked Manager and the Queue was so long and let use the Toilet, I'm very Grateful 🙏 Thank you Lidl 😊."