Sonria Dental Clinic Reviews Summary

Professionalism and Expertise

Pros:

• "The kindest and most caring dentist I ever had."
• "Dr Ines, she was super lovely and did an amazing job."
• "My Dentist Alvaro Suarez was very professional."
• "In 3 years i made so much progress that the results left me speechless."
• "I have had all of my dental treatments done with them over the years, including implants and Invisalign."
• "The dentist was very professional and experienced at both injecting the local anaesthesia and extracting the tooth out with minimal pain and stress for me."
• "Best dentist in London and maybe over the country."
• "Maria and the rest of the staff have been absolutely fantastic along the way."
• "Dr. Giovany Restrepo is very attentive to detail and thoughtful."
• "She is an expert in the field."

Cons:

• "I’ve had a dermal fillers done at this clinic and it was not done correctly."

Clinic Atmosphere and Decor

Pros:

• "The room where she works is beautifully decorated, it makes you feel so relax that you will be done without noticing the time!!"
• "When entering the clinic I was met by a warm welcoming receptionist they sat me down in a waiting area which is very warm with good reading matter and a water fountain."
• "Beautiful clinic with a calm & relaxing atmosphere."
• "The practice is very clean, the atmosphere is relaxing and you will actually enjoy going to the dentist more often :-)"

Cons:

• None provided.

Treatment Results and Satisfaction

Pros:

• "Now my treatment is done and my smile is immaculate."
• "My crowns are having the best appearance I've ever seen."
• "Amazing results! I’m a smoker as well, and my teeth became a lot whiter than before, I’m extremely happy with the results."
• "I can definitely see a before and after results."
• "I am extremely happy with the results."
• "I got the 6 months invisible treatment and I am very satisfied with my smile right now."
• "Braces are off now and i am extremely happy!"

Cons:

• "The results of their work rather poor. I had teeth whitening done with them and have to say that I am disappointed with the result."
• "My teeth do not meet properly now when I close my mouth."

Customer Service

Pros:

• "Everyone at the clinic is super nice starting from reception to all practitioners!"
• "The entire staff was brilliant, the receptionist was welcoming and friendly."
• "Wonderful people working there that makes you feeling welcome."
• "Adriana from Sonria was the only person who had taken a genuine interest in my case."
• "They recognise my voice over the phone, remember my name and have conversations with my husband when he joins me on a visit."
• "Her staff is very friendly and also professional."
• "The whole experience has been comfortable due to the friendly, professional and informative nature of the staff at the clinic."
• "All the staff were really great, Adriana especially helpful explaining everything to me."
• "Everytime I needed help or advice I had my solution after a phone call to either Adriana or Vanessa, who both provided excellent services!"

Cons:

• "However my experience was far from fantastic."
• "Never had such a bad experience... drove for 50 min, paid traffic congestion and parking in central London."
• "Terrible management."

Pricing

Pros:

• "They are friendly, professional, and affordable."
• "Great value for money."
• "The pricing was upfront and clear, and the results were fantastic."
• "And finally I happy with the costs it’s is affordable."

Cons:

• "Only downside was the price - very expensive but then again it is located in London."

Facilities

Pros:

• "I loved the modern facilities."
• "The clinic itself is modern and impeccably clean."
• "The clinic is very clean."

Cons:

• None provided.

Communication

Pros:

• "They were able to explain everything clearly to me."
• "The staff was always available to answer any questions and explain the process in detail."
• "She makes sure to talk through the process of what’s being done and makes sure you’re happy."

Cons:

• "The assistant also did not take proper notes so they had to check my teeth again to confirm the records."

Recommendation and Trust

Pros:

• "I would strongly recommend them."
• "Cannot recommend them enough."
• "I highly recommend them!"
• "Sonria gives you an experience like nowhere else and I cannot recommend it enough!"
• "I highly recommend this clinic."
• "I couldnt recommend the services at Sonria Dental Clinic even more."
• "I’ve been Leyla’s patient since 2015 and I will not change never."

Cons:

• "I would not recommend it and I will advise people to stay away from this clinic."

Scheduling and Accessibility

Pros:

• "I needed a new Dentist clinic that was preferably local around my Work."
• "Got an emergency appointment for my toothache, was struggling for more than 48 hours."

Cons:

• "My appointment was cancelled with 3 days notice and I am getting married in 2 weeks."
• "No availability (minimum of eight weeks for laser teeth whitening), no communication nearer the time as promised during the booking service, and a 60 pound re-book fee, based on another 5 week wait."

Overall Experience

Pros:

• "Overall my experience was very pleasant."
• "I can’t thank Leyla and her team enough for the treatment I have received."
• "Overall, my experience at the Sonria Dental Clinic has been excellent."
• "Excellent experience from start to finish."
• "My overall experience has been incredibly positive."
• "Overall a very positive experience and I would highly recommend."

Cons:

• "Unfortunately my overall experience at Sonria Dental was not good."
• "Overall a very negative experience, will not be returning."