The Kensington Dentist Reviews Summary

Professionalism and Expertise

Pros:

• "Dr. Eleni is extremely professional and has a lovely welcoming manner discussing your treatment plan and options so that you are fully informed at all times."
• "Dr Nikos is an outstanding dentist. He did a complete check up of my teeth and gums."
• "Dr. Nikos...clearly explained in details the key issues to monitor, dealt with all my concerns."
• "Dr Jones...was really reassuring and friendly."
• "Dr Diana Caetano...is excellent! Very professional and dedicated."
• "Dr Mehy is very skillful and his friendliness is extremely reassuring."
• "Dr Eleni...balances compassion and practicality and is especially good with nervous patients."
• "She is extremely professional, thorough and charming."
• "Dr Eleni is the best dentist I have ever been to and I completely trust her."
• "Dr Sandra makes dentist visits so unexpectedly relaxing."
• "She's so very patient, kind and very competent."
• "He was fantastic - made me feel at ease and ensures that everything was handled well."
• "Dr Eleni is an extremely professional doctor who makes you feel totally safe and comfortable."
• "Dr Eleni has a gentle manner with children."
• "Dr Eleni is a very clever & elegant professional lady who is extremely competent in what she does."
• "She loves what she does and it shows!"
• "She is meticulous, professional and caring in her work."
• "Dr Eleni Kavouridi's for a while now - about time I let people know how great she & her team is!"
• "Dr Sandra was able to see both my fiance and I on short notice before our wedding."
• "I found my orthodontist David Young to be extremely professional, knowledgable and personable."
• "Eleni is my general dentist and I can safely say she is the best dentist I have ever had in my life."
• "Dr Garcia is absolutely fantastic."
• "Eleni’s professionalism, attention and care towards her patients are exemplary!"

Cons:

• "They booked me in a separate appointment just for a consultation with Jonas. I paid over £200 for his useless, unnecessary consultation."
• "Dr Eleni charged me almost £200 just to do a simple check up."
• "They miss important signs that could avoid future problems and avoid unnecessary cost to patients."
• "Worst of all - they have a completely incompetent surgeon who failed at a tooth implant (twice)."
• "One of their dentists (Sandra Garcia Martin) is dismissive/rude."

Patient Care and Comfort

Pros:

• "Eleni and her assistant made me feel really comfortable, calmed my nerves and I had no fear."
• "I felt really informed about my treatment and everything went well."
• "Dr Eleni and her team are incredibly lovely, warm, supportive and caring."
• "Dr Nikos...with his strong hands he was able to remove the tooth intact."
• "The service and after care is excellent."
• "She followed up the next day to check if I was well."
• "She was explaining her actions so well every step of the way and making sure I was okay."
• "Dr Eleni treatment was painless, and she restored my front teeth beautifully!"
• "Dr. Sandra is a pleasant experience."
• "The hygienists are wonderful and importantly, don’t scold or lecture."

Cons:

• "Eleni, how do you sleep at night? I am not happy."
• "For a treatment plan they can only offer you one appointment even if they know you will need two or three appointments to finish a root canal."
• "There is no after care after a big surgery, as their surgeon only visits the clinic once a month."
• "The process was quite painful but he was quick which was great."

Transparency and Honesty

Pros:

• "Completely transparent about the treatment plan, gives you different options and no hidden costs."
• "She always makes me feel welcome and is really caring."

Cons:

• "Does one's 'charm' justify the ridiculous price they charge you?"

Quality of Dental Treatment

Pros:

• "I had root canal with Dr David Jones, he was excellent."
• "I have a lot of cosmetic dental work needs to be done...since starting my treatment I already feel so much better about myself."
• "The Kensington Dentist practice has outstanding modern dental equipment."

Cost and Value

Pros:

• "Dr Eleni...recommended I do a much smaller treatment than what others recommended."

Cons:

• "An absolute RIP-OFF place and poor value for money."
• "A group of MONEY HUNGRY, greedy, SELF-ABSORBED people."

Customer Service and Support

Pros:

• "Nurses and Katy are very swift in arranging appointments and CS response."
• "The entire team at The Kensington Dentist is kind, attentive, and skilled."
• "I'm grateful for Dr Eleni who has been consistently amazing in dealing with several complications and emergencies."

Communication and Responsiveness

Pros:

• "They are very good at giving quick appointments."

Cons:

• "Very bad management and communication."
• "No one informed me that the surgeon had left their job, and my follow-up appointment was with a completely different surgeon."
• "Trying to get in contact with anyone at the practice for aftercare was a nightmare."

Facilities and Environment

Pros:

• "The clinic environment is really warm and welcoming, super clean and organised."
• "I appreciate their high level of hygiene and protocols, especially during these times."

Overall Experience

Pros:

• "Best dental experience I've had so far - thank you."
• "The team is very professional and the experience is always positive."
• "I always feel like I'm in safe hands."

Cons:

• "I would never go back nor recommend this place to anyone."
• "It’s such a shame because the clinic itself is beautiful but the experience was terrible."