Stunning Smile Clinic Ealing Reviews Summary

Professional Expertise and Care

Pros:

• "Dr Dariush is great. He is very attentive and thorough."
• "Dr Darius carried out all the operations with great professionalism and care."
• "Dr Dariush and the Stunning Smile team are very passionate about their job and care for all his patients."
• "Dr Hoshyar managed it all in practice and was very realistic in terms of discussing treatment options."
• "Dr Dariush Hoshyar is great and truly wants to help you achieve the best results."
• "Dr Hoshyar, is very knowledgeable and makes you feel at ease immediately."

Cons:

• "Very disappointed with the customer service."

Dental Treatment Quality

Pros:

• "The dental work was carried out to an extremely high standard."
• "The implant is perfect."
• "All fillings have been successful and I have a full set of teeth again."
• "I now have a beautiful set of porcelain veneers."
• "The results exceeded my expectations, and the discreetness of the aligners was a bonus."
• "I smile with confidence now."

Cons:

• "He did not take on the feedback about being more transparent with pricing, and became argumentative."

Communication and Transparency

Pros:

• "He always advises on options and prices."
• "Dariush took me through a treatment plan, explaining every step."
• "I was informed of my options and costs upfront."
• "From my very first visit, he was transparent with regards to pricing and of course the dental work being carried out."

Cons:

• "The receptionist... can't give me the price range after all she has hanged up on me."
• "Unconfident advice- Dr Hoshyar gave conflicting advice whether invisalign will be effective, suitable and worth it."

Customer Service

Pros:

• "The team were super friendly and made me feel comfortable."
• "Receptionist Lorraine is wonderful, so polite and friendly."
• "The staff are all lovely and welcoming."
• "Everybody else in the clinic was also super helpful and friendly from the very first call."

Cons:

• "The receptionist was really rude and basically she said to me that the doctor is dedicating his own time while I’m paying for the consultation still."
• "I will be looking for another dentist after today. Avoid."

Patient Comfort and Satisfaction

Pros:

• "Dr Dariush... goes beyond his duties to make sure you are treated like one of the family."
• "I have been a patient of Dariush for about 10 years now, and have always been delighted with the high standard of dental care he provides."
• "I have a genuine childhood phobia of getting dental work done but somehow this man makes me feel calm and safe."
• "The atmosphere was very tranquil, which really helped to ease my nerves."

Results and Outcomes

Pros:

• "I am now one year post completing treatment and am so pleased with the job done."
• "I am thrilled with my new smile and have so much more confidence."
• "I finished my Invisalign light treatment today and my teeth are perfectly straight after only 6 months."
• "I'm very happy with the results that I have come away with."

Overall Recommendation

Pros:

• "Highly recommend!"
• "Would recommend for everyone."
• "I would very highly recommend Stunning Smile & Skin Clinic."
• "I'd recommend Dr Hoshyar anyway."

Cons:

• "Definitely will avoid this place."
• "Overall, the consult made me and my partner feel like we were being exploited."

Practice Environment

Pros:

• "The clinic itself is very modern and clean."
• "Great clinic with great equipment."
• "It’s a very nice, clean, professional environment."
• "The practice... is very well equipped and pleasant."

Improvements Needed

Feedback:

• "He needs to listen more and not just hear what he wants to hear."
• "They could do with a course in how to speak to people nicely and respectfully."
• "Would like to see more consistency in customer service."
• "Needs to improve on the administrative side - bookings, reminders, billing etc."