Five Lads Goodmayes Reviews Summary

Food Quality

Pros:

• "The burgers were nice and fresh and had a high quality feel to them."
• "The new Smash Rasher Burger was one of the best smash burgers I’ve had."
• "The Chicken Leg burger was juicy and very tasty!"
• "The food, especially the Chicken Fillet Burger and the new Smash Rasher Burger, was tasty."
• "The chicken tasted fresh and was hot, the fries were crispy and not greasy."
• "The lamb burger was tender and juicy and the accompanying fries spot on."
• "The peri peri chicken was nice but lacked a bit of flavour."

Cons:

• "The ships were not fresh. Either was cooked and recooked or the oil is very old."
• "The lamb chops were overcooked and lost it's moisture and tenderness."
• "I ordered a beef burger which tasted very bland- no salt or pepper or even cheese."
• "The burger was cold, was not even grilled properly and was dry."
• "My chicken was low quality, it was black in parts and slimy skin."
• "The lamb chops/chicken that we order were roar blood was coming out from the meat."

Customer Service

Pros:

• "The staff was also amazing. Each and every one of them."
• "Big thanks to Aminah for being patient and providing excellent service."
• "Staff and customer service were pleasant."
• "Service was really good… Amina helped solve my problem in seconds."
• "The staff here had fantastic customer service and the food was delicious."

Cons:

• "A joke of a place, the staff didn't admit their mistake but blamed the driver."
• "Few times I tried to get attention of staff but they were not around."
• "The food was incomplete and out of three menus, 2 drinks were missing, rude staff on phone."
• "The service is normally very good and quick, however unfortunately now on 2 separate occasions, I have been let down with missing items in my order."
• "When we called them to complain about a missing food from our delivery order they hung up the phone on us twice."

Value for Money

Pros:

• "The loaded box also came with a drink and side of choice, all for £9.99 which is pretty decent too."
• "Great value for the quality. Well done lads!"
• "If you want good food that is value for money for the entire family, this is one of the places to visit!"
• "The food was delivered quickly and packaged very nicely. Great prices also."
• "Price is average/reasonable."

Cons:

• "I have spent £43 and they have missed one coke."
• "The bag which had the lamb chops was incorrectly packaged. Which leaked through the bag onto my carpet."
• "Decent food overall. I think there’s a lot of scope for improvement."
• "I ordered a beef burger which tasted very bland."
• "The food was incomplete and out of three menus, 2 drinks were missing, rude staff on phone and didn't given any help either solution to solve the problem."

Ambiance and Cleanliness

Pros:

• "The atmosphere was welcoming."
• "The food at Five Lads is Halal certified."
• "1. Clean restaurant and kitchen is open plan."
• "The service is good and the staff are polite and friendly."

Cons:

• "Tables were sticky and food was extremely average."
• "The food was extremely of poor quality causing all my family members food poisoning for more the 4 days at home sick."
• "The place is going downhill."