McDonald's Reviews Summary

Food Quality

Pros:

• "They usually put a decent amount of syrup in the milkshakes so you can actually taste the flavour you ordered."
• "Food was good, bathroom was clean, and staff were friendly."
• "The quality of the food so far has been good."
• "McDonalds food is as tasty as ever."
• "The burgers were cooked to perfection, complemented by fluffy, well-seasoned fries."
• "Food was as it should be."
• "Veg burger tasted lovely and fries were hot and fresh."

Cons:

• "Literally food quality has gone down the hill with past five orders."
• "Food was luke warm."
• "The food was over cooked so had to get it replaced."
• "Fries are dehydrated, brown cold and inedible."
• "The fries can be cold and tasteless where they've been stood for far too long."
• "Burgers over cooked to the point they are as dry as the Sahara."
• "The fries were not fresh they were soggy like it was reheated."

Customer Service

Pros:

• "The staff there is polite and helpful."
• "Staff is energetic, Andrew was a great guy who keeps all cheerful & Mahek was also around regularly smiling."
• "All other staff were also extremely friendly."
• "Service inside is much better and the staff are always relatively cheerful and helpful."
• "Nice polite staff."
• "The staff were very friendly, even during late hours."
• "Staff helpful, efficient & pleasant."

Cons:

• "The worst customer service if ever experienced! Not only from a member of staff but the Manager! DEAN! He is the rudest most apauling man I've ever met!"
• "One of the worst McDonald’s to visit. Very useless service."
• "The worst service we ever experienced!!! 45 min waiting for food due to staff shortage!!!"
• "All the staff shouting over each-other with a very stressed manager."
• "The staff were very rude, they missed out half of my order even though she was reading it off a bloody screen."
• "Staff are extremely rude & are not willing to listen to the customer at all."
• "The attitude on the manager that served me was disgusting, I ordered a coffee to which he snatched the loyalty card out my hand."

Facilities & Environment

Pros:

• "They are in the process of installing a couple of electric vehicle charging points - great idea."
• "Good parking space and also has a drive through."
• "This one is one of the quietest Mac I have ever seen."
• "one of the nicer and cleaner ones I've been in."
• "Restaurant was clean and staff were cleaning as they saw people leaving."
• "The entire restaurant is very clean."
• "Definitely one of the nicer - cleaner - and we'll looked after 'Maccy D's'."

Cons:

• "Within 24 hours I've personally seen rats and field mice run around the car park and bins."
• "You order a large meal on the drive-through and when you open the bag the chips is half empty."
• "Very bad, they have security now as well as the place doesn't feel safe."
• "Stopped here to grab a bite and use the toilet. I have no words to describe how appalling the state the toilet was."
• "As a wheelchair user I am appalled that after parking in the disabled bays supplied that I could not access the ordering section of the so called restaurant."
• "Walked in early morning and the bins inside were overflowing."
• "Empty burger boxes and used tissues on the ground around the bin too, not the first thing you wanna see when trying to find somewhere to eat."