McDonald's Reviews Summary

Service Efficiency

Pros:

• "Placed an order using the app 100-percent success."
• "I didn't see the inside, just drive through, and that was fairly efficient. 2 order booths, quick service, good food!"
• "Ordered through the app and awaited my order, after 20 minutes a message popped up on the app saying 'enjoy your order'."
• "Quick and friendly service."
• "The order was very quick much much quicker than crossbush mcdonalds."
• "They were quick to bring the food, so all was good."
• "Always a great experience, friendly helpful attentive staff and excellent service."

Cons:

• "This time worst ever food stone cold fries barely cooked."
• "Terrible experience earlier tonight at the drive thru. I was in lane 1 and was left like a lemon without service for quite a while."
• "Waited an hour for food, was cold when it came and when I complained the staff were rude and abusive."
• "So slow in service. Nobody around at till. Had to call for someone."
• "I am disgusted with the service I have just received! I waited approximately 28 minuets and came home to find only 1 medium fries when the receipt clearly shows 2 medium fries, 2 Big Macs, Creme egg McFlurry and 1 apple pie! Discussing!!!!"
• "Awful...service was ridiculously slow...took 15 minutes for a single cheeseburger through the drivethru at what was certainly not a busy period."
• "Rubbish service tonight. Could hardly hear the guy taking the drive thru orders."

Food Quality

Pros:

• "Two Quarter Pounders well seasoned, home smoked bacon crunchy, bubbly American cheese, homegrown pickle, caramelised onions and homemade tomato ketchup."
• "Food is very fresh not like other mcdonald that bread is dry or hard."
• "Cleanest McDonald's I've been to tbh so well done on that front!"
• "Had missing items on delivery order but phoned the store and got through to the manager Harley who was very helpful and apologetic he resolved the problem quickly and was extremely professional! 5 star for Harley."
• "The food was piping hot on delivery and the staff were all very friendly and helpful."
• "the food we do get is of a good quality 👌"
• "It was lovely. It had very nice food and very nice workers."

Cons:

• "worst mcdonalds i have ever been too... Had a double cheeseburger and a strawberry milkshake both were the same temperature."
• "Hair in burger."
• "3rd time in row no dips evn tho ordered a 20 nuggets and happy meal nuggets."
• "They gave me the wrong milkshake. We ordered chocolate but got vanilla."
• "MacDonalds has certainly gone downhill in recent years. Food was lukewarm, chips were soggy, burgers served with items missing."
• "The chicken legend meal is like a piece of meat dumped on 2 pieces of bread and inbetween a huge piece of salad... wth?"
• "Today's burger was thrown together and wrapped. The breakfast muffin was so greasy it could have slid out the bun and across the table."

Facility and Cleanliness

Pros:

• "Very nice looking restaurant, although the staff tend to be very rude in this joint."
• "Clean and well separated tables."
• "They work hard to keep the restaurant clean even though there are people who constantly test this."
• "Restaurant was clean and toilets very clean."
• "Clean n tidy and it was very busy so great job."
• "But a nice clean place, good food and friendly staff."
• "Nice refurb, clean & fresh & I like the permanent dividers now attached to back of bench seats."

Cons:

• "The only downside is that of you and to go in there isn't much parking."
• "The totally inadequate car park. For such a busy place the car park is pathetic in size."
• "Whoever designed the refurbishment has made some horrible mistakes in shrinking downstairs customer area."
• "The toilets were disgusting."
• "Whilst I was at a stand still for 5 min at the window where you pay I had to listen to a member of staff talking to her colleague f.ing and blinding in every sentence she said and Moaning about having been at work for 9 hours already !!!!! Very rude disrespectful and unprofessional ...."
• "Went in late to new refurbished macdonalds with its new self ordering system not very busy but.floor and tables filthy. Ended up cleaning own table."
• "Disabled toilet blocked and overflowing. Soap dispensers not working in gents."