McDonald's Reviews Summary

Customer Service

Pros:

• "I was welcomed very kindly upon entering."
• "The security guard on the other hand was an absolute delight."
• "All of your staff is very friendly and I had a lovely experience every time I've been served."
• "Staff are friendly and make visits 'personal'."
• "Open 24 hours drive thru food was fresh staff friendly."
• "Clean and staff member that served me was friendly."
• "Fast, efficient over the counter service. Polite and helpful."

Cons:

• "Rude staff and bad food, salads always brown, chips aren't salted and foods always cold."
• "Waited in long queue for the drive-in, was told by an arrogant boy that I will have to drive around again as it was 10.28 so couldn't serve me a happy meal."
• "Very poor, pulled up in car and waited to be served and waited."
• "Came and told us they wanted us out in 5 mins so they could clean."
• "Sat in the drive thru for 15 minutes unable to turn around."
• "Honestly after the refurb the seating area is smaller, staff hardly check to see if customers need assistance."
• "The staff here are so rude."

Food Quality

Pros:

• "The service was pretty decent and the food is actually hot, unlike a lot of other Maccies."
• "The place was very clean."
• "Good table service after using the interactive screen to place your order."
• "Food is always fresh here."

Cons:

• "Then gives me the wrong order."
• "The food was ok but the service was really poor."
• "Some of the order missing though which I didn't realise until we'd driven away. Disappointing."
• "They forgot to add half of the stuff in, went back and they refused to give the stuff we paid for because it was 2 minutes after breakfast and to top it off there was an earwig in our meal."
• "Fries never have salt and its below their serving portion weights."
• "Just ordered some nuggets, burgers and an apple pie. They kept me waiting 5 mins for the food and all of it was cold."
• "Complete disorganized mess! Food was okay but the children's meal was cold!"

Order Accuracy

Pros:

• "Usual menu of any macdonalds but the service was good."
• "Great value and efficient service. Food is always hot and fresh if you ask for it and service is speedy."
• "Excellent service and unlike Borehamwood branch, on the occasions that we've eatern here, the food is alway correct and the fries are always filled correctly."

Cons:

• "There's a 50/50 chance that the drive-thru you order will be missing at least one item or have a mistake."
• "Always find it hard to get you the right order always something wrong also very often have to wait for even the most basic of orders even before covid restrictions."
• "Placed an order through the my McDonald’s app and not once but twice, items were missing."
• "Do not get any delivery from here. Missing all my food that was ordered."
• "The last several times we have been to jarmin park McDonalds there has been food missing."
• "Went to get some lunch after son finished ladt exam, quiet time. First no happy meal, then got to car and no nuggets."
• "It's been a long time since this McDonalds has managed to get an order right."

Facility Cleanliness

Pros:

• "Inside tables are clean."
• "The tables were clean and tidy."
• "Toilets are always very clean. One of the better McDonald's."

Cons:

• "I think the outside must be clean better."
• "The refurb has improved the look and feel of the place but it's infested with flies, everytime we go, we see them."
• "Worst McDonalds. Been there twice. Seating is extremely congested and definitely very unhygienic."