KFC Bognor Regis - Shripney Road Retail Park Reviews Summary

Ordering Experience

Pros:

• "Easy to order and pay for on the app and then just gave the order number at the drive through order point and proceeded to collect my freshly prepared order."
• "Fast and efficient drive thru experience."
• "Visited first time, not busy, order was done quickly, tasted nice too."
• "After seeing the reviews we wasn’t expecting it to be exactly spot on but it was, ordered food, came quick, and they were busy."

Cons:

• "Orders are regularly wrong, card machines not working, Pepsi machine faulty, even running out of chicken on a couple of occasions."
• "The last few times I have been here they have forgot something every time."
• "Yet again we get home to find a lot missing from the order!!"
• "Any time I had ordered with them they won’t send what was ordered missing sauces and missing items every time!!!"
• "Not the first time delivery has had missing items."
• "Waited five minutes to get served when it wasn’t busy staff just looked at us then carried on with delivery orders."
• "Thought Id try again a year later! Food was dry and overcooked. 17 minutes to get food."

Staff and Service

Pros:

• "Staff friendly and patient ....me not understanding value box and lunch box😋."
• "The lady who took our order (Lesley) was lovely and helpful, as was the manager."
• "We use kfc every so often but there was a mix up with our order this week...the manager was brilliant sorted it out without fuss and with a smile ..wonderful customer skills when under stess as he was short staffed....think he was called dan but may be wrong bad with names."
• "Great eye contact from the server when paying and collecting our purchase."
• "The staff were very helpful."
• "Staff were friendly & efficient."
• "The girl that served me was lovely."

Cons:

• "Disengaged staff, no condiments or cutlery unless you asked for it."
• "when I complained, all I got was a bored young girl saying sorry, Won't be back."
• "The guy who takes the orders is so rude( unkept facial hair and glasses) never says please or thank you very very rude."
• "Customer service was terrible felt so unfriendly."
• "Awful treatment by the staff who don't care."
• "Very poor customer service few rude staff as I found out today most times mucking the orders up missing out items in box meals."
• "Rubbish service and attitude when u complain."

Food Quality

Pros:

• "Hadn't had KFC for ages. Absolutely delicious. Tried the side salad. Not bad, the dressing was a bit strong, but nice."
• "Despite no drinks the KFC meals were delicious."
• "As usual great chicken.."
• "Food was good and hot so no complaints there."
• "Best KFC for miles always cooked well,great gravy,not dripping oil and very tasty."
• "Nice food which was still hot when we returned home."
• "The food tastes great, but at least half of all the orders I have ever placed with this KFC have come back wrong."

Cons:

• "Ordered a burger and chips, clearly got chips that had sat about for while. They were soggy and there was only about 15 chips in the box."
• "When meal arrived it was full of oil greasy!"
• "All of the food was stone cold portions were borderline child's size."
• "Chicken was all greasy dripping fat no crisp at all."
• "soggy cold chips rice box soggy cold vegan burger in a bun is a quorn chicken fillet in kfc batter it was cooked to death hard as a bullet inedible stale couldn't eat it."
• "Pure filth easily the greasiest coldest kfc I've ever had."
• "The festive burger tasted so disgusting I didn't even manage a full mouthful."

Cleanliness and Maintenance

Pros:

• "Clean.well organised.so much better than Chichester branch."
• "The place was clean."
• "Clean toilets, high chairs available and were clean to."
• "Nice that hand sanitiser provided upon entry."

Cons:

• "The toilets were disgusting, staff falling out in lumps."
• "Also the cleanliness of the restaurant is very poor..."
• "Restaurant area is dirty."
• "Food was good but the place was filthy inside and one staff member had terrible attitude towards other staff, thinking she was all it!"
• "The whole dining area was a total mess. Lots of the tables were covered in rubbish and both bins were overflowing."
• "This kfc is disgusting they had no lettuce no coffee no bacon and the toilets was so dirty they were overflowing with dirty water and toilet paper."
• "Also the toilet was disgusting, looked like it had never been cleaned."