Currys Reviews Summary

Customer Service

Pros:

• "The assistant didn't push me for the V. Expensive Samsung S21, but informed me of several others some at a substantially lower cost for similar features."
• "Kay was sent to help me choose a tv but unfortunately it wasn’t her department so she kindly found Darren who knows TVs back to front …he explained all the jargon very clearly."
• "Bilal the sales assistant was absolutely amazing talking me through all the technical terms on TVs."
• "Really helpful, good advice, soon sorted out with correct printer inks, also advice on vacuum cleaners, thank you, you only need to as for help, and it will be there, No hard selling, just advice and a smile."
• "The salesman, James, was fantastic, he was knowledgeable about the products we ordered, was professional but friendly and chatty."
• "I’ve just purchased an item from the Meteor Derby Store with the help of Samaira on the tills, who was really helpful, friendly, and went out of her way to help."
• "The young guy on the counter was very knowledgeable, very funny and very chatty."

Cons:

• "We bought a tumble dryer from the store, took it home and unwrapped it to find that it was faulty."
• "Not well laid out and poor signage, had to wander round and see what was in front of me."
• "On one occasion on the phone I was transferred to an individual who had clearly been sleeping and had no knowledge of the existence of monitors."
• "Always plenty of staff but a unwillingness to be pro-active and actually serve customers."
• "Poor staff manners..not the way to be..we did go Kingsway but had to order stuff in but put staff at Derby Meteor to shame..staff training needed."
• "Was in there for a while before anyone could be available to help."
• "Waited for a while as nobody was manning the area, staff saw I was waiting but didn't assist."

Product Availability and Stock

Pros:

• "Wanted something that was out of stock but they let me know as soon as it came in."
• "Good stock of items on display… always come here over other curry stores for this reason."
• "The goods were well laid out with good description cards for each item."
• "Looked online for what we wanted were going to order online but decided to have a quick look first, found it straight away went to pay at the tills took no time at all and was served by a very nice lady called Paula."
• "Curry's was very helpful as I wanted headphones to listen to my TV and not deafen my neighbours and they got some that suited my needs and they were at a very good price."
• "Large store with great range of stock."
• "Staff were super helpful, got what we wanted within 5 mins."

Cons:

• "Didn't have many of the smart watches as working units we could trial. Only fake versions."
• "The last 3 items I've tried purchase have not been in stock, although they kept all on display."
• "Poor today..went to buy laptop..a lad who just started was good but got another bloke to help..had laptop in stock but not the free extras."
• "This store didn't have the laptop I wanted in stock and couldn't order it in for me either."
• "Nothing ever seems to be in stock, months long wait before there is a chance it might."
• "Went to pick up a vacuum cleaner which was showing online as being in stock. When I got there I found that it wasn't in stock after all."
• "Not brilliant never seem to have what you want on display its always 'in the back' been having a change around for weeks and weeks so can never find what you are looking for."

Store Experience

Pros:

• "Brilliant store, came to buy a coffee machine."
• "It's an OK place. We went in to look at / buy a new ipad."
• "Went to curry's last week about our new fridge that we were having problems with we explained the problem and without any hassle they offered replacement straight away and delivered a new one at the weekend good service thanks."
• "Amazing staff and the lady who served us for our fridge was lovely."
• "I've visited twice recently, first to pickup something I bought online which was frictionless and very easy."
• "Amazed, went in early on Christmas eve and expected it to be rammed, but no, everything relaxed and calm."
• "Good Currys, easy to access and plenty of parking spaces."

Cons:

• "Currys PC World some kind of headless chicken, except for the odd member of staff who can actual turn the chaos around for customers."
• "Seriously, no store contact numbers?"
• "Minus three stars because I wanted to buy a camera since mine died at the weekend."
• "Dont bother with DPD parcelshop here. They refuse to print off digital labels as they claim they do not have the equipment."
• "Staff on door unaware of new COVID-19 track and trace app."
• "Wouldn't pay too much attention to their 'price match' promise here."
• "The outside bins were overflowing with rubbish bad first impression and inside the store just groups of people just stood around chatting on both visits."

Customer Service Attitude

Pros:

• "Staff is really nice always helping you, prices are good."
• "Excellent customer service from a young gentleman named Bilal."
• "Staff helpful when available."
• "The service from the staff was excellent the staff member took time to help me find the right one for me."
• "Always good customer service, was a little wait to be seen that or you approach a staff member as there are always over 5-6 staff members walking around ready to help you."
• "Friendly & efficient staff."
• "The sales team here aren't pushy and they are extremely helpful."

Cons:

• "Rude staff! Rude delivery drivers."
• "Absolutely disgraceful!"
• "Not enough staff on and when we finally managed to talk to someone they only wanted to direct us to online shopping."
• "Very poor standard with staff not knowing what I had ordered even after I mentioned there should be two items!"
• "Very disappointed with this store... No offer of assistance!"
• "Staff very rude at Meteor Centre Derby,, spent hundreds of pounds on Saturday, BUT WHEN THERE'S A PROBLEM NO ONE WANTS TO HELP."
• "Horrible customer service."