CeX Reviews Summary

Customer Service

Pros:

• "Staff are usually quite friendly and helpful."
• "Selling to them is very easy as they have a website where people can go and check the value of the products."
• "The staff here is always knowledgeable and ready to assist, whether you're trading in old gear or searching for a hidden gem."
• "Recently purchased an iPhone. Matt who works there was amazing. He went above and beyond to help me set it up."
• "All the staff were very polite and helpful. I think CEX is a fabulous way of recycling/exchanging your unwanted things."
• "The staff are usually very helpful here as well."
• "Two of your colleagues were very patient and spoke to me for almost an hour to try to resolve an issue with my MacBook charger and helped me decide which new MacBook Air to buy."

Cons:

• "poor lockdown rules and unhelpful staff! I had purchased an item online and part of it was faulty... I was welcomed with a closed shutter to which the manager was reluctant to open."
• "Extremely poor hygiene standards to which I have contacted them about and they basically said I was wrong and claimed there was no problem here."
• "Pooor experience, I went in to simply exchange PS4 pads and they ended up erasing my PS4 console and giving me another one that’s not worth the same as the original one I bought online."
• "You would expect the guys here to know a bit about the products that they're trying to sell on but they have no clue."
• "I didn't have the nicest experience here. Took ages to be served and then also guy didn't seem to know what he was talking about."
• "Shocking customer service!!"
• "service from majority of staff is terrible, rude and not understanding."

Pricing and Value

Pros:

• "In this place you can find ps4 games cheaper then on the PS Store same goes for XBox games."
• "Lots of kit at very good prices, (the odd dvd catches you out, Department S complete £28!) however if you need an old classic check here first most are £1."
• "Well I did enjoy it for awhile as they had cheap dvd film from 25p, then 50p, now the cheapest ones you can get are a pound."
• "Sell items with 2 years warranty on. Where else can you get a graphics card used 5 years old with 2 years warranty?"
• "I selected two blue rays and was served within three minutes got meg2 Blu-ray for £10 it's £19 in shops and on line and a box set of blue ray 7 films for just £8 great deal."
• "For the first I went to CEX with my son to trade his Nintendo and games for PlayStation games and accessories... enables you to get gaming stuff at a much affordable price."
• "Great for a cheap film or game. Everything is second hand but comes with a long warranty."

Cons:

• "I bought I graphics card for £575 but it doesn't work I return it in the next day but they make too much headache."
• "Their stock is also somewhat overpriced, making it not so good for spotting bargains."
• "Many items in the place are overpriced."
• "The variety of goods is not that great and some products are not worth the money or you could find them cheaper online."
• "Family got goaded into buying a dinosaur of a phone (a dirty one at best)... The store is a complete joke."
• "CEX returns less and less value for money every time I visit."
• "Certain games are a bit overpriced. Same goes for hardware - very often cheaper to buy new using 'normal ' sellers and not Amazon."

Store Experience

Pros:

• "They are well trained and know their stuff."
• "Probably the biggest and busiest cex in greater Manchester... They give good prices for trade ins."
• "CeX is my go-to store for all things tech and entertainment!"
• "The shop generally has a very good supply of secondhand media and technology."
• "The choice of items is decent and the store is of a fairly decent size so can have a bit of a rummage if you wished."
• "My son enjoys coming in here for games and too check on the different mobile phones. Lots of dvds, ps, Xbox, Nintendo games. Organised shelving and well priced."
• "Access and layout are mostly very good."