Dental Beauty Croydon Reviews Summary

Professionalism and Skill of Dental Staff

Pros:

• "Dr Andriana is a great and professional dentist."
• "Throughout the treatment, Dr Patel explained everything and was very reassuring."
• "Yash is also very gentle with the injections beforehand and I actually felt nothing at all."
• "Dr. Leanne, your dentistry skills are truly remarkable."
• "Dr. Jaya, your orthodontic expertise has been nothing short of life-changing."
• "Every time I have been to this clinic I am impressed with the level of professionalism and care they give."
• "Dr Kunal and the lovely lady who was assisting him. The team was absolutely fantastic."
• "Dr Kishnan was absolutely amazing. He explained what I already knew, and assured me that I wouldn't feel a thing but a bit of pressure."
• "Thanks to Radhika Patel she has helped me build my confidence I really appreciate all the work she has done."

Cons:

• "The dentist I've been seeing in the beginning left the clinic so I was moved to another dentist."
• "She explained to me that she can't make the treatment and I need a root specialist."

Patient Care and Comfort

Pros:

• "The entire treatment was painless and effective."
• "The Dental Nurse was also very attentive and helpful."
• "The receptionist Amy is very friendly and helpful too."
• "Thank you to all involved - from the reception team, the dental Nurse and Dr Patel - well done!"
• "To the entire team at Dental Beauty Croydon, your warm smiles and friendly demeanor have made each visit a pleasant experience."
• "Huma (dental hygienist) did a thorough job and I couldn’t be happier with the results."

Cons:

• "Worst experience I’ve ever had. The receptionist was not nice."
• "I had to cancel my appointment with 30 minutes time because my son was very sick in the hospital and they charge me 50 £ for that."

Efficiency and Communication

Pros:

• "From the very first visit to the final result, your professionalism, expertise, and genuine concern for your patients have left a lasting impression on me."
• "From booking to the visit everything was smooth, online forms speed up the process."
• "Anooshka made me feel relaxed, explaining after my check-up very clearly about what work I need & what my options are going forward."

Cons:

• "I had to arrive 12 minutes late because my GPS directed me in a different way and on my entrance, the receptionist told me they can’t see me and I have to rebook and I lost my £30 booking fees."

Environment and Hygiene

Pros:

• "Place was clean and smell nice from the entry."
• "Furthermore pleased with the level of hygiene, cleanliness, and the covid measures all in place."

Reception and Administrative Staff

Pros:

• "The reception team are so welcoming making my children feel at ease for their first appointment."
• "Friendly reception staff, would highly recommend."
• "Amy the receptionist is very welcoming and has natural skills to put people at ease."
• "Thank you very much for all your patience with us and I would highly recommend."

Cons:

• "On my entrance the receptionist, told me they can’t see me and I have to reboot and I lost my £30 booking fees which they take in advance."
• "They charge me 50 £ for that. (Cancellation fee) I really understand that but there are many exceptions like this case I think."

Overall Service and Experience

Pros:

• "I am extremely grateful to her and will definitely return to her care!"
• "The whole process was nothing like I was expecting - it was a pleasant experience; not how I would usually describe a visit to the Dentist."
• "I had a lovely experience at Dental Beauty... I was very satisfied with my hygiene clean, they were very thorough."
• "Such a fantastic dental practice... Great results and always running on time."

Cons:

• "Ended up extracting a tooth unnecessarily. When pain persisted, they did a deeper scan that revealed there was a problem with an adjacent tooth."

Speed and Efficiency

Pros:

• "My first time at the clinic and they were quick and efficient."
• "I was given a card and booked an appointment the same day and was seen within days."

Staff Approachability and Professionalism

Pros:

• "The team were understanding and sympathetic."
• "Sam the practice manager made me feel welcome as if I was already a patient."
• "Each professional I have seen has been understanding and patient with me."
• "The dentist was super friendly but professional."
• "The staff are very welcoming, helpful and professional."
• "All of the staff, without exception, have been friendly and welcoming."

Cons:

• "When I ask to speak to the practice manager they are always 'unavailable' or on holiday."

Dental Treatment and Care

Pros:

• "The dentist was super friendly but professional and went through all of my options."
• "I had my denture fitted and it is the best one I have had yet, very solid and fits my mouth like a glove."
• "From start to finish, Kunal and Bhavin helped me to achieve the smile that I’ve always wanted."
• "The dentist and dental tech were lovely too."
• "The all round skill set of Sorabh Patel and his assistant was exceptional for my tooth extraction, bridge planning and implementation."
• "The procedure (several complex fillings) was carried out professionally and virtually pain free."
• "The dentist Raj and nurse were both reassuring and thorough in the procedure delivered to me."
• "Dr. Kunal Patel was brilliant with my RCT."
• "The dentist (Dr Sorabh) took great care to ensure that the treatment was as painless as possible."

Cons:

• "However, after the treatment, my bite never felt the same and I felt discomfort which I was assured would go in time. It has not."
• "I’ve been attending the dentist for over a year and every time I’ve been the appointment has been delayed or rescheduled."

Appointments and Timeliness

Pros:

• "Appointments are easy to book and often available at short notice."
• "They managed to fit me in at very short notice for an emergency appointment."

Cons:

• "I have had numerous appointments cancelled last minute by the clinic."
• "My appointment was delayed by 45 minutes with no explanation."

Pricing and Billing

Pros:

• "I found the pricing very reasonable."
• "Transparent with costs and very fair pricing."

Cons:

• "The price is too high for the quality of service provided."
• "There was a lack of transparency around pricing which led to a bill that was significantly higher than I expected."