Currie Motors Toyota Isleworth Service Centre Reviews Summary

Customer Service

Pros:

• "The service consultant was very prompt in making sure that I was up to date with the progress of my vehicle."
• "Brilliant customer service, the car was done on time, very professional."
• "Miss Abida is very Friendly, informative, respectful."
• "The staff on reception are polite, efficient and very professional."
• "Chris in the service dept kept me fully informed during the work."
• "Service advisor Mr Punjabi explained everything to my satisfaction and answered all my questions in a professional manner."
• "The staff and, in particular, Deborah were fantastically helpful throughout."

Cons:

• "They refused to check my vehicle because another garage had already worked on it."
• "Poor customer service. Been there to find out about intermediate and full service and they didn't want to give all info."
• "The staff was full of attitude, and needs serious training on customer service."
• "Very unprofessional staff and manager."
• "Customer service has obviously not been installed into the service or parts counter staff."
• "Chris who was at front desk was very rude and patronising."
• "The staff are patronising and rude and won't even look at you when talking to you."

Quality of Service

Pros:

• "Booked in for a service and MOT online to be done whilst I wait. Even though they could find no record on their system they happily still did it and only took 3 hours with free car wash and did not cost the earth."
• "The price was better than I expected and Chris made the whole process a delight."
• "Highly recommended, definitely will be returning again."
• "Brilliant service provided by Toyota Currie Motors Service Centre and extremely pleased with the service provided by their staff member Manny!"
• "During the last 5 years Currie Motors have carried out all servicing and annual M0T on my Toyota Aygo."
• "The servicing area, viewed from the waiting room, is very tidy and the work order is well managed."
• "I've been using these guys for my regular servicing for many years now, and I can say that they are brilliant."

Cons:

• "However when I finally arrived I was told the parts weren't available, they would not be able to do the recall."
• "Evidence of professional expertise when booked to replace passenger side bumper. When returned to collect car, found driver side bumper hanging off."
• "Then I realised that I was also charged for a courtesy car that I did not take home."
• "Car was in to repair a broken door mirror... All day to replace a broken door mirror?"
• "They came back with a diagnosis, the starter motor was gone and that I need to replace it... Anyway I drove that car for 5 years and not once did the starter motor need to be changed."
• "How long does it take to deliver some parts? It's been a whole year since my first phone call."
• "Inapproriate comment made 'you asians always want a job done and come with an excuse for not to pay.'"

Professionalism

Pros:

• "He was very professional, fast, efficient explained the process and kept me informed."
• "The Lounge is clean and have decent coffee and tea available. WiFi is fast I was able to work while I wait."
• "Chris in the service centre certainly knows his thing and I would have no hesitation in recommending him and Currie Motors, Isleworth for a top class service!"
• "They put their heads together to help me sort out some logistical problems I had with getting a service and came up with a brilliant and very helpful solution."
• "I have been most impressed by the level and quality of communication as well as service at Toyota Isleworth whether it was a major electrical job or a routine full servicing."
• "Ricardo at parts department helped me and changed my opinion on Toyota."
• "The problem this time was when I agreed the price over the phone with the agent I was given a price and the next day when the work was completed and payment was due the price had more or less doubled."

Cons:

• "Careless and over-priced."
• "Will not be taking to them for the future."
• "I haven't check what they have done with my car yet but I already can see, car wasn't even clean properly."
• "I decided to travel 1-2miles extra to Isleworth from now on instead of Kingston branch."
• "They are slow to engage with you, once you have someone's attention they stay with you."
• "Avoid going here at all costs! I wasted my time going there."
• "Seriously avoid this place and the company."