Yvonne Arnaud Theatre Reviews Summary

Staff and Service

Pros:

• "Staff were very professional and polite - a misprint of tickets resulted in us sitting in our own booth!"
• "Very friendly staff. Clean foyer and eating area."
• "Staff at theatre looked after my school party very well and were very organised."
• "Very friendly and helpful staff."
• "Staff are lovely, play was great fun."
• "All staff at the YAT were great, very friendly, polite and helpful."
• "Friendly ushers helped us find our seats easily."

Cons:

• "Lobby area pretty shabby, staff surly, and we were refused drinks service in the interval because we hadn't pre-ordered, which is just farcical."
• "The manager was so unfriendly and rude and not at all sympathetic to the situation."
• "Staff need customer service training."
• "Staff greeted us well enough but were rather abrupt when asked if they had scones."
• "Spent the worst evening here, but far worse was the appalling customer service that followed upon complaint."

Facilities and Environment

Pros:

• "We just love this cosy and friendly theatre."
• "Lovely theatre. Good seating. Very friendly staff."
• "The outside terrace next to the river is excellent for relaxing and socialising."
• "Good bar, cafe and restaurant with areas including outdoors overlooking river."
• "Excellent views from any seat in the house!"
• "Really cool local theatre, professional friendly staff, good facilities."
• "The theatre restaurant also serves lovely food with nice views of the river."

Cons:

• "I had not been to this theatre before, but based on its reputation was looking forward to my first visit. However, the building itself is shabby and unloved."
• "As a venue it's a bit faded."
• "Comfortable seating, but showing signs of wear and tear."
• "The outside tables and chairs where very dirty and scruffy."
• "The auditorium was lovely but the rest of the theatre was very dated. It needs a refurb."
• "However, the bars are inadequate, the seats are very uncomfortable with no leg room."
• "Small theatre with limited refreshment options."

Performances and Productions

Pros:

• "Excellent production (Noises Off) and really well acted."
• "Brilliant evening spent enjoying this year's panto."
• "The production of ‘Private Lives’ was lively, very funny and thoroughly enjoyed by all four of us."
• "The show was excellent, the puppeteers outstanding, the theatre staff couldn’t have been more welcoming and inclusive."
• "Stars and tyros alike perform regularly for our enjoyment, and today's Private Lives was outstanding."
• "Amazing production of Rain Man, preceded by a light lunch in the Riverside cafe."
• "Great performance of Sherlock Holmes and the Valley of Fear by the Blackeyed Theatre group, based in Bracknell."