Birmingham Hippodrome Reviews Summary

Staff and Service

Pros:

• "The Staff here are so polite, helpful and I can't wait to visit again."
• "The staff are very approachable and very willing to help."
• "All staff were lovely and enthusiastic."
• "The staff here are fantastic. They go above and beyond when you ask them for help."
• "The staff were lovely, very thoughtful and extremely helpful!"
• "The staff were brilliant - friendly, helpful and approachable."
• "Every member of staff were outstanding....special thanks to Michael who was our waiter for the evening who was so helpful and lovely."

Cons:

• "Pleasant performance ruined by staff/security personnel man-handling me because I stepped out for a breath of fresh air at the interval."
• "I hope they don't treat all disabled people so badly, my experience definitely calls for some much needed disabled customer service training."
• "But one staff member took us the wrong direction when we finally got to where we're going we nearly was told that we would have to wait 10 minutes into the show."
• "The show was wonderful but a member of staff was so horrible to me I don't ever want to go back."
• "Even though I explained that I was waiting for my daughter to bring me my mobility scooter at the end of the show the member of staff just kept insisting that I leave but I couldn't because 1) I can't walk 2) my daughter was having to wait for people to leave the foyer to bring my scooter to me because it was so crowded and people wouldn't let her through."
• "Not great customer service."
• "Sadly another venue that has made access cards mandatory despite UK law saying otherwise."

Seating and Comfort

Pros:

• "Seats are very comfortable but have very little leg room and I don't have long legs!!"
• "An amazing theatre. Great facilities with comfortable seating for a theatre."
• "The seats were high quality and the view of the stage was great."
• "Seats are comfy with booster cushions for the little ones."
• "Seating was very comfortable with good leg space, and we were lucky to have an amazing view of the stage."
• "Seats are well placed so that you aren't looking over someone's head."
• "The seating is very comfortable and all seats have a really good view of the stage."

Cons:

• "If you're over 6ft don't go in there. Knees were up against the seats in front and not much arm room either side."
• "Beautiful theatre but the seating is far too cramped. No space for knees or feet."
• "Les Mis was amazing but the seats are very cramped, pretty much touching the person next to you and the air ventilation was terrible, I was dripping the whole way through as were others."
• "Sat in middle circle seats very uncomfortable, like bucket, no leg room, all cluttered together especially if you have long legs."
• "The only minor point I have that the seats are quite narrow and limited space so can feel a bit claustrophobic."
• "The seats are comfortable enough but seem to feel extremely close together."
• "Lovely place very old world theatre style decor, sadly the seats are not made for the taller generation, I was very cramped in the middle rows."

Facilities and Accessibility

Pros:

• "There are loads of toilets and no huge queues."
• "Theatre access on three levels. There is a lift to all floors."
• "Easy to get to on the train."
• "The theatre has a brilliant layout I don't think there is a bad seat."
• "The interior is beautifully layout and signage is easy to follow."
• "The facilities for disabled people are superb."
• "The theatre is fully wheelchair accessible with a glass lift and plenty of loos on each floor."