The Hawth Crawley Reviews Summary

Venue

Pros:

• "Good all round venue."
• "Fireworks near Diwali time is impeccable."
• "The theatre is well signposted with plenty of parking."
• "Plenty of parking and the bars are usually reasonably quick."
• "The Hawth Theatre has plenty of free parking."
• "Plenty of free parking and easily accessible from major routes into Crawley."
• "Ample free, adjacent, open air parking on site which is also a real bonus."

Cons:

• "Parking was difficult because of the amount of cars, leaving afterwards was a nightmare with the chaos of too many cars leaving at the same time and converging on one small mini roundabout."
• "Not enough Disabled Parking spaces and also not enough parking spaces for the amount of patrons."
• "The parking lot is huge and can easily accommodate a full house of audience."
• "The parking is crazy and woe on anyone who dares have aa car taller than 2 meters."
• "Getting out of the car park takes ages."

Seating

Pros:

• "Theatre has stalls and circle, good views if the stage from most seats."
• "First time at this venue - great seating, pleasant staff, good coffee, great parking."
• "Very good venue with loads of seating which is comfortable."
• "The seating in the theatre was great, plenty of leg room & superb view of the stage."
• "Seats were comfortable and tiered well so you could see over people in front."
• "The auditorium has a good view wherever you sit."
• "Good views from pretty much any seat as it's not a long way to the stage."

Cons:

• "The seating is awful very close to the seats in front and the width is rather claustrophobic."
• "The amphitheatre we used was very uncomfortable with seats bunched up too close to each other with limited leg room."
• "The Upper Circle has incredibly restricted viewing and seating was so tight with no leg room."
• "The seats were not the most comfortable and leg room was at a premium."
• "The seats in the theatre are a little close together and not particularly wide."
• "The theater seats are rather thin and do become uncomfortable after about 30 mins of sitting."
• "The seat rows are packed rather tightly, so knee room is not great."

Staff and Service

Pros:

• "The whole team seemed friendly and helpful."
• "Helpful staff and queue for the ladies was not too bad."
• "Staff are very accommodating and friendly."
• "The staff was friendly and polite."
• "Great theatre, staff were really friendly and helpful."
• "The staff couldn't be more accommodating to her needs throughout our time there."
• "Staff are friendly and helpful."

Cons:

• "Service at the bar was incredibly slow and the foyer area was so full that even finding an area for standing was difficult."
• "The theatre itself is incredibly tired, old and badly set up."
• "Very poor customer service."
• "Was unable to resolve a problem during the show as we could only find a couple of volunteers, which despite the Hawth admitting was their fault because the volunteers weren’t trained properly, has meant I lost out on getting a refund."

Facilities

Pros:

• "Toilets are easily accessible however when we were there it seemed that there was a permanent queue for the ladies."
• "The bar is a bit small but the tenders were efficient."
• "Good wheelchair facilities throughout."
• "Nice modern looking theatre. Big carparks nearby."
• "Touch screen drink orders were so efficient."
• "Quick bar service with very reasonable prices."
• "Great vending credit card coffee machine for the interval."

Cons:

• "Of course there could be some improvements on a few aspects of the venue itself, like the doors into the ladies toilets on the circle level which make access difficult and maybe not safe in an emergency."
• "The theatre does require major refurbishment."
• "The theatre could also do with a very good clean, stains on the carpet and seats."
• "A very generic space, cold and without character."
• "The bannisters into the theatre stalls were wobbly and my husband has had a stroke and has to rely on being able to use available aids."
• "The lift we were told to avoid due to it keep breaking down."

Food and Beverages

Pros:

• "The food was great, much better than I expected for this sort of catering."
• "We ordered from the pizza bar, and while it took a little longer than I would have expected to arrive, I would recommend the pizzas."
• "The pizza was pretty good and served at the table."
• "Came from London to watch a show and arrived in time to get a burger and cuppa beforehand, which was surprisingly tasty."
• "Had a lovely meal in the 'restaurant' before the show."

Cons:

• "Haven't eaten in the restaurant as it looks like a canteen, therefore this could be improved."
• "We visited the restaurant prior to the performance expecting to enjoy a lovely meal, but it was terrible."
• "Ordered pizza before which wasn't great vegetable pizza should have more than diced courgette on it and it should have a tomato sauce not tomato puree on the base."
• "Only disappointment was the quality of the food in the restaurant."
• "The restaurant has declined in choices and quality and it appears rather expensive."
• "The vegetable soup was inedible, way too peppery for even for someone like me who adds pepper to most foods."