The Alexandra Theatre Reviews Summary

Location and Accessibility

Pros:

• "It's only a short walk from New Street train station so easy to get to."
• "Access to the theatre is pretty good. From parking next door to getting into and out of the theatre."
• "The main box office entrance is just across the road from the rear entrance."
• "The location of The Alexandra Theatre in the heart of Birmingham added to its appeal."
• "Venue was easy to get to, easy parking across from the venue."

Cons:

• "Stairs are very steep and we struggled getting to our seats."
• "The queue for the toilets were also extremely long, doesn't seemed to be enough of them for the capacity of the theatre."
• "There is now a clean air zone in Birmingham so that is an £8 charge."
• "Not sure why they asked me to arrive an hour before the show started as there is nowhere to sit."
• "Seats are too tight and if you sit on the upper grand circle make sure you have your wits about you as it's pretty steep."

Staff and Security

Pros:

• "The staff are super friendly and really helpful."
• "Lovely atmosphere and helpful staff."
• "There are simply no words to describe the respect, kindness and support the venue staff offer."
• "The staff member at the disabled entrance was so lovely, he made sure we got to our seats."
• "Really helpful friendly staff but once sat down I remembered why we haven't been to this venue in years."

Cons:

• "The security guard on duty was useless, arrogant and rude!"
• "We won’t be going to this theatre again due to the rude security staff who ruined our enjoyment."
• "Not sure if had heating issue when we went last weekend but it was that hot it made u feel sick."
• "The theatre should be aware that latecomers to a production are very common and have a better process for dealing with this so not to ruin the experience for the majority."
• "I’ve never been to a place that disrespects you, I went tonight had a person stand next to us like a prison officer."

Facilities and Comfort

Pros:

• "It's very nice inside, the seats are comfortable and the sound was great."
• "Good sound and lighting. Seating is a bit tight, both in leg room and width."
• "Very convenient toilets. Great experience."
• "The theatre is small but perfectly sized for a more intimate atmosphere."
• "This is a beautiful old building which really adds to the experience."

Cons:

• "The ladies toilets are diabolical!!! No seat on the ladies toilet and the hand dryer doesn't work."
• "Seats super cramped, I'm short but my knees were touching."
• "The theater's acoustics were superb, allowing every note and dialogue to resonate throughout the auditorium with clarity."
• "Unfortunately a member of staff was rude in the manner in which she barked at us really put a dampner on the evening."
• "We went to alexandra theatre last night to see some mothers do have them the brilliant Joe pasquale very funny only bit annoyed they only except card payment at bar and kiosk luckily I decided to take bottles of water if card payment is because of covid then why wasn't customer asked to wear face covering no one was wearing even staff."

Shows and Entertainment

Pros:

• "We saw 'The Ocean at the End of the Lane', based on the Neil Gaiman book, which was the best show we have ever seen."
• "Pink Martini was amazing on the evening that I went."
• "Excellent night's entertainment we went to see the Stylistics absolutely fantastic, sounding just like the record's."
• "We went for my nans birthday to see the rocky horror picture show which was amazing!"
• "The play then started about 20 minutes late at 7.50pm. From the time of waiting in the theatre (6.40pm), NO COMMUNICATION, NO ANNOUNCEMENT, NO REASON GIVEN, NO PUBLIC APOLOGY."

Cons:

• "Visited last week to see the stylistics and it was the worst experience ever and I will NEVER visit this place again!"
• "Pretty woman was a great show but the level of disruption from the audience was terrible."
• "Annie the musical which was an amazing show! 1 thing I must say was that the hot water had been turned off in the disabled toilets."
• "Show was fantastic and 5/5 - but not really sure what was going on with the temperature of the building."
• "The performance was outstanding. The only downside was the temperature of the venue."

Price and Value

Pros:

• "The bar is efficient and reasonably priced."
• "Drinks are expectedly a bit expensive. Toilets are quite clean too."
• "Drinks and food are very expensive here."
• "Great venue, had a drink in the stylish piano bar before the performance of South Pacific, which was brilliant."
• "Bar staff were friendly and attentive. Parking at the Mailbox was really convenient and we got a great deal as we were going to the theatre."

Cons:

• "The price of snacks and drinks isn't cheap but you're in the heart of Birmingham and it's to be expected."
• "But £ 7.30 for a bottle of beer!?"
• "The prices at the bar are a little high but the norm for a theatre."
• "Drinks weren't cold and a little pricey but I understand these things happen."
• "Had to give this one star as I was really not happy that not one of the 3 bars accepted cash."