Address: 6 Centenary Sq, Birmingham, B1 2EP, United Kingdom
Phone: +441212364455
Rating: 4.6
based on 226 reviews.
Customer Service
Pros:
"Staff were all very friendly, polite and helpful."
"Staff very friendly and helpful."
"The staff were friendly and polite."
"Staff were very helpful and managed the covid restrictions brilliantly."
"Lovely, cheerful staff checking tickets and interacting with the kids."
"Staff are friendly and efficient."
"Really kind and friendly staff, lovely seating areas with plenty of plug sockets for laptop and phone charging."
Cons:
"Woman on B door at matinee of The lion, the witch and the wardrobe on 28.12.23 could have done with some customer service/charm lessons."
"Management of the place is unprofessional and unwelcoming. Nobody to guide or welcome on entry."
"Unhelpful staff. We live very rural and due to severe weather and lack of public transport are unable to make the performance booked."
"Service at the cafe was really slow."
"One till, staff really slow."
"The door staff didn't check our tickets."
"Unisex lavatories are disgusting and should never have been introduced."
Facilities
Pros:
"Snacks and drinks available Toilets on both levels."
"Performed here in Oct 2022..excellent facilities not to mention 3 yes 3 theatre's in one superb building staff are fantastic each and everyone of them..really can't fault it even the parking is cheap."
"Very Covid safe. Temperature scan on entering. Two seats left empty between each single person/couple/group."
"Absolutely fantastic place spacious seating space with the people on the row below low enough to see over tall people."
"It's seating capacity isn't large compared with other theatres but it is comfortable and well maintained."
"The theatre itself is very comfortable, with plenty of leg space, plush seats, and excellent viewing angles of the stage."
"Great disabled access with good view of the stage."
Cons:
"No lift available to access seats."
"People were being let in 30 mins into the showing causing a distracting and again ten mins after the interval had finished. Not professional at all."
"The theatre was a little bit untight and not properly cleaned after the previous show."
"Lift not working properly it would not take us to the top floor, explained to four lots of staff they tried to help but it was not resolved by the time we left."
"The interior decor in the lobby is drab, damaged and sadly lacking in sparkle."
"The place was tatty, the tables were sticky."
"The seats in the Door are still very uncomfortable."
Performance Quality
Pros:
"The performance was West End quality and was deservedly greeted by a standing ovation."
"Fantastic performance the puppeteers were amazing."
"We saw the performance, it enchanted my daughter and the children around her."
"One show was just amazing with the ever formidable bob marley actor playing the part to a tee."
"The cast were all amazing and the story told really well."
"The production of Idiots Assemble was brilliant."
"Scenes with the white witch and Aslan were enjoyable and well executed."
Cons:
"The artistic interpretation of the movie and subsequent translation onto the stage has a lot to be desired and fails across the board."
"The costumes are absolutely dire, in particular 'the beavers'; who look like they were on a tight budget for a fancy dress party."
"The issue with 'One Love' is not its music (which, if you're a Marley fan, is spectacular), the acting (fine throughout), but the writing (or lack thereof)."
"Incredibly underwhelming, unimaginative and gravely disappointing on numerous levels."
"Today's performance felt like an upmarket secondary school production. It lacked humor and catchy songs. Overall very disappointed."
"The only thing that let it down were 2 really naughty little kids, the tour would benefit from not allowing younger children as they were clearly bored a lot of the time and just kept trying to touch everything, spoiled it somewhat."
"Never, have I been to a theatre where they are literally kicking you out of the door once the production has finished."
Value for Money
Pros:
"Performed here in Oct 2022..excellent facilities not to mention 3 yes 3 theatre's in one superb building staff are fantastic each and everyone of them..really can't fault it even the parking is cheap."
"Great arts space, comfy seats and good visuality in almost every seat. Do not hesitate to book at the sides or the back and grab a cheaper ticket because it is well designed."
"Good sight-lines and reasonably priced."
"But front row seats for £20 a no brainer."
"A theatre where you get a good view from whichever seat you choose."
"Big comfortable leather seats with plenty of legroom in the auditorium. Great view of the stage from anywhere."
"Great coffee too."
Cons:
"It was absolutely ridiculous that you allow vast amounts of people to rustle crisp packets and eat away in the audience."
"The drinks were expensive but I expected that from a Birmingham venue."
"There is a down side... The service at the concession stands at the interval is shocking, there are not enough staff on duty serving."
"Great theatre, great play and a very unstuffy feel to the place in the city centre. My only gripe is the cost of the drinks. £7.00 for a glass of wine seems excessive."
"It's a little pricey to do so however."
"Found the drink expensive when you can only get a can of pop."
"Very expensive ice cream at £3 for a small tub (unnecessary)!"