Weston Hall Reviews Summary

Staff and Service

Pros:

• "An absolute joy to work with... Friendly and welcoming with such helpful staff."
• "You get a very warm welcome from the accommodating staff."
• "The service from every single member of staff was exceptional."
• "The staff are absolutely lovely, very attentive and friendly."
• "Staff are very professional and friendly - great service."
• "The staff went above and beyond to help us to make our day special."
• "The staff are so polite and happy to accommodate your every need :)"

Cons:

• "Our experience was let down by awful service."
• "Service was poor but likely because they were busy."
• "No one came back to ask if we wanted any further drinks and when we came to ask for the bill, we had to wait for 15 minutes."
• "Staff were rude, snatched food from my mother at the wedding breakfast."
• "The waiting staff lacked leadership and direction. Service was slow and confused."
• "Firstly the waiting staff had little care for their customers, and displayed a couldn't care less attitude."
• "All throughout the meal we struggled to get someone's attention to order any drinks."

Food Quality

Pros:

• "The food quality was equally impressive."
• "The meals are cooked with quality food and they offer a good average selection of wines and spirits."
• "The food was great and just keeps on coming."
• "Everything was prepared exactly as requested."
• "Afternoon tea was delicious. Freshly made sandwiches, scones and cakes."
• "The Quality of the food was exceptional and the service impeccable."
• "Food was fantastic from the capanies to the wedding breàkfast to the evening buffet."

Cons:

• "The food was very mediocre - the bread used for the sandwiches was stale, the scones were very hard almost impossible to cut."
• "No way did we get our money's worth."
• "Hard & barely roasted potatoes, hard cauliflower cheese, under cooked side veg, the Yorkshire pudding was huge but none of it tastes of anything."
• "The food was hit & miss in fact the special roast pork was huge miss."
• "Sandwich fillings sparse to say the least, and cakes a tad heavy on the chocolate side."
• "The chicken used for the sandwiches was grey and rather unpleasant."
• "The only reason for dropping a star was that the food offered for the afternoon tea was a little disappointing."

Ambiance and Venue

Pros:

• "Venue and location is stunning."
• "Beautiful setting and the room used for the afternoon tea was both pleasant and relaxing."
• "It’s a truly beautiful venue."
• "Magnificent Manor house, well kept from what I saw."
• "Exceedingly classy manor house located within scenic surroundings."
• "This is an absolutely stunning venue, we ate in the cellar restaurant, which is very nice."
• "The venue was stunning with beautiful views of the Staffordshire countryside."

Cons:

• "Nearby road a little busy, but didn't spoil the atmosphere outside."
• "The toilets were in a shocking condition, toilet paper on the sinks & floor."
• "However, we found that the rooms are far from soundproof you could hear everything from the other rooms which was annoying considering there was a family with a small child down the hall."
• "The beautiful facade was just that... a facade."
• "The dinning area is a little austere with a distinct lack of soft furnishings."
• "Cakes looked like they were bought in rather than made in house, which is a shame."
• "The place itself is beautiful with a lovely rustic atmosphere that felt warm and cozy."

Value for Money

Pros:

• "The meals are smaller than the A La Carte menu but are good value for money."
• "Food very good value for money."
• "Had afternoon tea here and it was amazing, brilliant value for money."
• "Very reasonably priced for the quality of the accommodation."
• "Good value for money."
• "Food is fantastic and extremely good value."
• "The prices were somewhat reasonable, considering the grandiose nature and reputation."

Cons:

• "No way did we get our money's worth."
• "Just not good enough for the price, won't be going there again."
• "£17 a head for an afternoon tea is steep (esp considering no drinks included) so high quality is expected."
• "The quantity of chips was quite frankly laughable."
• "£70 was a lot of money to us to pay for a very poor meal."
• "I got home and thought it was pretty expensive, checked my receipt and instead of being charged the set Boxing Day meal price everything was on individually and costing £40 more."
• "Top prices and then they add £25.00 service charge to the table - are they for real?"