Cuttle Bridge Inn Reviews Summary

Category: Hotel

Address: Kingsbury Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B76 9DP, United Kingdom

Phone: +441675475626

Rating: 4.0
based on 292 reviews.

Food Quality

Pros:

  • "The food was really good and not overpriced."
  • "The food is at a very high standard."
  • "All food was great!"
  • "The majority of the food is actually outstanding. The lamb shank when available is magnificent."
  • "Great Carvery. Catered for 17 of us on a sunday so was Carvery only at £12 or £15 with a pudding."
  • "Really incredible food (Caesar salad) and well made drinks with lovely fresh fruit (G+T)."
  • "The food was good quality."

Cons:

  • "Mouldy bread at breakfast."
  • "Not much choice of food for Vegetarians on the dinner menu and even less for breakfast."
  • "However the buffet breakfast was hit and miss, hot and cold."
  • "Food was nothing special and certainly not memorable apart from its blandness."
  • "The lasagna was barely warm on arrival."
  • "Waited long period of time for meals."
  • "Food in the hotel was dreadful and over priced...."

Staff Service

Pros:

  • "Staff were amazing."
  • "The staff are very professional and friendly."
  • "The staff were friendly and incredibly helpful."
  • "Staff friendly."
  • "The staff were friendly and the food was good quality."
  • "Must praise ALL the staff at the Hotel. For Being Pleasant and Helpfull."
  • "Every single member of staff was very kind, helpful and approachable."

Cons:

  • "The manager was really unhelpful and seemed as though she really didn't care."
  • "When we complained about our stay, the manager was not available to help and we were offered no reduction on the cost of our stay."
  • "Staff friendly and pleasant but they're constantly late to take orders and serve."
  • "They were rude, dismissive, uninterested and people had to send drinks back as the mixers were flat, the Guinness was off and glasses were dirty."
  • "The attitude of the manager is vile."
  • "Untrustworthy staff and company who don't have guests best interests at the forefront of their service."
  • "Some service personell were very rude and unpofessional."

Room Quality

Pros:

  • "The bed and bathroom were OK but could be better."
  • "Rooms are clean and comfortable."
  • "Room was clean and of a good standard."
  • "Nice clean hotel, room wasn't huge but adequate, decent mounted TV shower and cupboard drawers and somewhere to hang your clothes, nice bedding."
  • "Room was very clean."
  • "The hotel room was spacious and clean."
  • "My room was spotless and overlooked the canal."

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