The Strawberry Bank Hotel, Restaurant , Pub & Function Suite Reviews Summary

Room Quality

Pros:

• "Room was clean and simple."
• "The bed was big & comfortable and clean, the shower was good size, plenty of clean towels to use."
• "The rooms were very comfortable, pleasing view into the garden, shower awesome."
• "The room was spacious had tv, tea & coffee making & complimentary coffee & tea, milk & cups which was handy."
• "The room was clean and well appointed and the shower had decent water pressure."
• "The hotel room was clean & cozy!"
• "Rooms are clean and beds are comfy."

Cons:

• "Staff were all very friendly however room was a little dilapidated ...mould in tile grout in shower cubicle."
• "Whilst the interior is nice in some areas the rooms are outdated and poorly maintained.....Well in my room."
• "The mattress!! OMG. Has to be the worst I've ever slept on in many years."
• "The room was very basic, but walls were extremely thin and mattress was very uncomfortable."
• "I'm not sure what the cleaners are being paid for as they don't clean the bedrooms... mould, cob webs, spiders and stains on the carpet."
• "The room I had had a slope to the room so i couldn't stand up properly in the shower and the toilet was also a challenge."
• "The rooms are really a bit tired and tatty. The suite had torn carpet and peeling wallpaper. It really does need a refurbishment."

Staff and Service

Pros:

• "Staff were all very friendly."
• "The staff really friendly. Easy access for NEC too."
• "Everyone of the staff were brilliant reception, bar and restaurant."
• "Staff are attentive, well mannered and approachable."
• "The young staff were efficient and polite."
• "Staff were polite and helpful, holding open doors and looking after us during the meal."
• "Staff are always helpful and friendly."

Cons:

• "Never again."
• "The service was disjointed."
• "The staff seemed very inexperienced and young."
• "Had a lovely experience until the owners own daughter called my family 'disgusting' for not leaving a tip."
• "Reception didn't have the warmest of welcomes or friendliest of goodbyes!"
• "The Westbourne leisure group provide VERY POOR service, no follow up, rooms not serviced, kitchen delays and their hotel management and regional Manger Nick Windsor will not return calls."
• "Customer service was absolutely non existant."

Food Quality

Pros:

• "This is a fab hotel & restaurant! Well priced & excellent service!"
• "Food in the restaurant is excellent and very reasonably priced."
• "Beautiful meal with quality ingredients and a nice variety of alcoholic drinks."
• "The food on the restaurant was truly superb."
• "Really good burgers and fish and chips."
• "The food was excellent, and there is also a bar."
• "We had a wonderful holiday meal at the restaurant. Amazing food and great atmosphere!"

Cons:

• "The fish dishes the ladies ordered were dry and over cooked."
• "Fish and chips for dinner in the restaurant wasn't the best (very chewy fish)."
• "Unfortunately our meal in the evening was very small."
• "Arrived in evening keen to get food,Sent by reception to bar as restaurant full only to get there,wait 10mins while 1 person serves to be told no food option as they are busy!!!"
• "The menus are very poor and The breakfast in the morning was stone cold."
• "The food wasn't as nice as previous visits and I'm pretty sure my burger was microwaved."
• "Really poor disappointing meal, ordered the sweet potato falafel."

Location and Views

Pros:

• "Hotel located in a perfect spot for access to the NEC."
• "Tucked away in a quiet village, you'd never know this was within minutes of the airport and the m42."
• "Great location close to the NEC very helpful staff."
• "The location will suit many guests, I did not get to see the grounds but noted lovely open views from restaurant."
• "The hotel is a lot bigger than it looked from the outside and much nicer too."
• "Great garden loads of seating and great views."
• "Sat in the garden with a beautiful view, then ordered food from the traditional menu, which included pie and mash or fish chips with mashed peas and mint."

Cons:

• "No sound proofing as woke up at 12, 2AM and 6AM as someone on the first floor was walking and that was making loud cracked floorboard noise."
• "The only thing was rooms were too warm."
• "The floors and walls are so thin you can hear the inconsiderate contactors stomping around next door and upstairs from 3am to 6.30 am."
• "The mattress was not so comfortable and had possibly seen better days, the rooms were poorly sound proofed, we were awoken at 2am by some gentleman vomiting in a room somewhere above."
• "The food didn't seem to last long enough for the amount of people eating which meant that people were queuing for the food to come out."
• "If the Baltic condition of the room wasn’t enough then they also provide paper thin walls, so thin that you could hear a mouse fart 3 rooms down."
• "The walls are too thin you can hear your neighbour."

Value for Money

Pros:

• "This is a fab hotel & restaurant! Well priced & excellent service!"
• "Nice hotel - good facilities and great value! I only paid £55 for bed and breakfast."
• "For the cost, the room was excellent and the staff pretty good."
• "Great value for money, large clean rooms, plenty of parking, helpful friendly staff, situated in a pleasant village."
• "The hotel would be value for money as it was 15% cheaper to book direct."
• "The breakfast was a full English buffet which for £5 each was exceptional value."
• "Not only is it very competitively priced, the staff are lovely, rooms are clean with en suite facilities and so long as you book straight through the hotel you get breakfast in with the price."