Stifford Hall Hotel, Thurrock Reviews Summary

Customer Service

Pros:

• "Staff available to help you 24hours a day, friendly, always smiling."
• "Maison, Emily, Monica were fantastic serving our group, always with a smile and very helpful for everything that we needed."
• "The staff went above & beyond to make their day very special."
• "Everyone was lovely and friendly!"
• "The staff here really knows hospitality, very friendly, polite and helpful."
• "Everyone who worked there were polite, friendly and very helpful."
• "Staff welcoming, professional and very helpful."

Cons:

• "Poor customer service."
• "The reception staff didn't tell me it would be exactly 24 hours or give me any warning about renewing the parking."
• "Waiting staff at breakfast need further training."
• "Seemed a bit short staffed and drinks bill was different each time even though had the same drinks?!"
• "They were very rude and aggressive, telling me I must have entered my registration wrong."
• "The waitress didn't come back after serving in fact we didn't see anyone till we had finished the meal."
• "Horrible.. As a tourist they cancelled my reservation and told me its not their problem."

Room Quality

Pros:

• "Room was clean and spacious. Bathroom was clean."
• "We booked a superior room which was clean."
• "Room was bigger than expected and clean and comfortable."
• "The rooms spotless as was the entire location."
• "Rooms were lovely and clean and spacious."
• "The room was clean, tidy and spacious and they even put petals and towel swans on our bed which was a lovely touch."
• "Room was clean, warm and the bed comfy."

Cons:

• "The room has the feel of a poor quality motel or student accommodation."
• "£140 for a single creaky bed in a dated dirty room that stunk of cigarettes and could hear the guy in the next room farting and burping."
• "The room is very average but OK. Cleanliness is not fantastic (bathroom and window curtains)."
• "The only window overlooked a service area with industrial size air con units and was unkempt with weeds etc."
• "Rooms are a little tired, food expensive £10 for a posh fish finger sandwich."
• "Room was tired and in need of some TLC and no extras eg shampoo conditioner shower caps."
• "Lovely staff but room was not clean and showing signs of wear."

Food Quality

Pros:

• "The food was stunning, cooked to perfection, piping hot and great quality."
• "Nice food in the well stocked bar and had the breakfast in the morning."
• "Food was nice and plentiful, and staff were friendly."
• "The venue looked stunning, our guests all commented on the quality of the food, venue and staff."
• "Absolutely gorgeous food, so friendly staff they couldn't help anymore."
• "We enjoyed a lovely meal well presented and tasted gorgeous."
• "Food in the restaurant was absolutely amazing."

Cons:

• "Parsnips were hard, melons the same. Cooking was poor."
• "The Buffet Breakfast was rather disappointing."
• "The food was really disappointing."
• "Starter Leek & Potato soup tasted watered down, barely any flavour."
• "Food was also terrible."
• "The sandwiches were very stale like they made it days before."
• "The breakfast is absolutely shocking. If you are paying £13 PER PERSON, you should get bigger portions and the quality should be standard."

Value for Money

Pros:

• "Very good hotel for reasonable price."
• "The rooms were a little small but overall this hotel offers great value compared to others in the area."
• "Amazing value for money and great customer service."
• "The stay was good value for money."
• "We had a superb overnight stay at this efficiently run hotel."

Cons:

• "You don't get what you see in the images, and in any case, you pay a LOT for very little."
• "Had a work Christmas do here last Sunday. Bar v overpriced £11.50 for double vodka & coke!"
• "Parking is not free but costs £3."
• "Stayed here one night. Room was average at best, small and worn out."

Location

Pros:

• "Very handy for Tilbury Docks and close to Grays with plenty of restaurants."
• "Nice hotel in a quiet village location."
• "The hotel is very convenient for an overnight stay before a cruise from Tilbury which is only a short taxi trip away."
• "Good amount of car parking and not too far from big towns or train stations so local cabs and Uber are plentiful."
• "Situated just off the A13."

Cons:

• "There are no shops in walking distance of the hotel and the breakfast finishes at 9am which I thought is a bit early."
• "No mobile phone signal which would not suit a business person let alone needing to keep in touch with family etc."
• "Not a great location as it's right next to the main A13 and Grays isn't the nicest of towns to visit."
• "Location is not bad, but a bit in the middle of nowhere."
• "The main drawback to the hotel is that the entrance is hidden (difficult to find unless you know)."

Wedding and Events

Pros:

• "Our function here was a great success."
• "The wedding itself was so well done, lovely decorations, great food and perfect choice of music from the DJ."
• "Went to a charity gala that was arranged last minute at the hotel... food was lovely and they made everything perfect last minute."
• "The way they orchestrated the whole wedding to run so smoothly was amazing."
• "The banquet hall was well presented, clean and spacious."
• "We had our wedding at Stifford Hall Hotel and we can honestly say we are so glad we chose this venue to have our special day at."
• "If you're looking for a wedding venue it is highly recommended by us."

Cons:

• "Had my wedding here... but worst of all my earrings went missing in my room."
• "Queues at the bar with long waiting times before we were shown into our dining area."
• "Don’t go by the pictures. My room was horrible."
• "Unfortunately also at this visit, there were workers working on the buildings roof."