Village Hotel Watford Reviews Summary

Room Quality

Pros:

• "Stopped at the hotel quite a few times, it is absolutely faultless, clean modern rooms."
• "The rooms are spacious and clean with bright decor."
• "Relaxing and spacious rooms."
• "The hotel itself has a great, funky ambience and excellent rooms with comfy beds, big TVs and walk-in showers."
• "Rooms were very quiet and beds comfortable."
• "Our room was amazing, her bed was a mattress on the floor but was more comfortable than most sofa beds some hotels have for family."
• "The very modern room is great and the bed was extremely comfortable."

Cons:

• "Starting with unorganized check-in, dirty and smelly rooms."
• "The bathroom was not clean. There was dust all over the sides, the bath inside was dirty which I had to clean out before using."
• "Room is really in poor state, spare mattress and duvet under the bed, stain on the blinds, dirty door hinges and bath doors."
• "Got to our room and the bedding was dirty, dried food and hairs all over it."
• "Room was fair. Our toilet was not cleaned on arrival. It clearly had skid marks on the toilet bowl from the previous occupant."
• "The room was pretty grubby, there was a fingernail on the carpet (along with hair etc) and it was dusty in bathroom."
• "No refrigerator at the room and the rooms are not clean enough. I could find a piece of fries under the bed from previous customer I assume."

Staff and Service

Pros:

• "Fantastic atmosphere when sports events are shown and all around excellent service from the staff."
• "In general staff were friendly and on a few occasions were especially helpful."
• "Friendly and helpful staff especially Dan who was friendly, professional and efficient."
• "The staff are lovely, when i raised question it was dealt with super efficiently by Soneka."
• "The staff will cater to any of your needs and nothing is too much for them."
• "The staff and service were absolutely fantastic from start to finish."
• "Staff always going above and beyond to help especially the restaurant managerMarina and barman Adam serving good food and drinks."

Cons:

• "Parking instructions are totally unclear which isn't great."
• "Not long after I had a knock on the door by the really aggressive and rude man on reception."
• "Reception staff very rude. Could not enter room until 10pm, with no reason, some bar staff took our 5 bottles of wine, and put them behind the bar, then denied doing so, but people saw them do it."
• "Service from bar was appalling. Staff just sat chatting amongst themselves. Totally ignoring us for ages."
• "The breakfast staff clearly hated their job, throwing plates multiple times and not even smiling."
• "The reception staff being very rude and not helpful at all."
• "Staff were almost rude but just barely polite like they wanted to lash out because they were unhappy employees but they can't afford to lose their job."

Amenities and Facilities

Pros:

• "It's really useful having a Starbucks on site, also the bar restaurant is perfect for good value drinks, variety menu and big screen TVs."
• "Excellent facilities regarding gym and pool 👍"
• "Nice selection of food in the pub, with friendly staff."
• "Modern and pleasant decor, lots of available amenities including food and gym/spa."
• "The entire gym is impeccably clean and well-maintained."
• "They have lovely swimming pool that just makes you want to take a dip in the pool. They also have sauna, steam room and gym facilities."
• "The leisure centre gym and pool are well equipped and maintained."

Cons:

• "The restaurant/ bar was not my favourite, it was very loud and there was football on which really didn't help, there were kids running around everywhere."
• "The food at the Pub and Grill was shocking beyond belief."
• "But OMG the mens changing rooms are a farce, tragic!"
• "The swimming pool was lovely but we were disappointed with the showers from swimming pool, they need to be checked regularly, they were in a poor condition."
• "The bar and grill doesn't have a great menu and is pretty overpriced."
• "Swimming pool was public (it’s kind of a gym membership), meaning it was completely full."
• "The pool, steam room, jacuzzi and sauna were fab."

Value and Experience

Pros:

• "The food was amazing and we will definitely come back."
• "All in all a great visit and look forward to staying again. Highly recommended."
• "Great Thursday night with my girlies. Decided to grab dinner at the Village Hotel, location is fab, easy parking, great service and friendly staff."
• "Went for early lunch today the starter was amazing it was served pretty hot and the taste was amazing."
• "Everything was spot on at this hotel."
• "We felt welcome, comfortable and treated with the utmost respect by all members of staff."
• "The best of the best service by far at the Village Hotel! Lovely modern and spacious hotel to grace elstree. Ample parking, huge gym."

Cons:

• "Never again."
• "Don’t waste your time or money here!!!!"
• "Not suitable for families, guests mostly all hard as nails, quite rough and boisterous road construction workers, bar and restaurant always flooded with non-residential visitors."
• "The price was very excessive for what it was."
• "Please don’t waste your money or time go elsewhere."
• "I will NEVER use this shabby hotel again!"
• "Stay away!!"