Burger King Reviews Summary

Service Speed

Pros:

• "Used the drive thru today. There were a couple of cars in front of us but it was not long before we received our food."
• "Food arrived quite quickly and we found a clean(ish) table to eat."

Cons:

• "30 mins for so called fast food and only 5 customers waiting inside?!?!?"
• "Terrible customer service, waited over 25 minutes in the drive through queue."
• "Long wait on drive through."
• "Waited 20 mins for food."
• "Order waiting times can be long depending on how many delivery drivers and drive-thru customers are within the area."

Staff Behavior

Pros:

• "Friendly staff, clean restaurant."
• "The staff were friendly and helpful."
• "The food's always piping hot and the staff are very friendly."
• "Fast and friendly customer service."
• "Food is of a satisfactory sort of quality and taste, decent staff service and they are friendly."

Cons:

• "Very rude and left feeling very angry!!!"
• "Erma is rude, abrupt and has absolutely no customer service skills."
• "The staff are rude and when they get your order wrong they insist that they are right and you are in the wrong."
• "Four members of staff just standing around arguing about who should serve us."
• "The rest of the staff were standing round doing nothing, uninterested and rude."
• "Rude and indifferent staff. Refused to honour our order via the burger King App."
• "All of them are rude and don't care."

Cleanliness

Pros:

• "Everything was spotlessly clean, thought the seat covers had seen better days."
• "The restaurant was rather quiet but clean."
• "Very clean, no Wi-fi, and nowhere to plug in and charge your phone and laptop, but professional staff."

Cons:

• "Tables floors and everywhere filthy rotten, no toilet roll and toilets filthy rotten."
• "Food was fine, staff were polite but the guy who was cleaning used the same cloth to wipe the tables, wipe the table leg, floor plate (trailing the cloth on the floor) wiping the seats and the toilet doors and handles all with the same cloth!"
• "You can't find a clean table, the plastic screens look like someone's sick has been spread there."
• "The tables looked like they had never been cleaned, and the floor was sticky and disgusting."
• "This is the dirtiest Burger King that I have ever visited."
• "The place was a mess with food on the floor and on the majority of all the tables."
• "The toilets were also filthy. They needed a real deep clean!"

Food Quality

Pros:

• "The food was nice enough."
• "Other than that the food is tasty as always."
• "The order was correct & the food was freshly made - can't really ask for much more."
• "The burgers when done well are better that its competitors."
• "All enjoyed their meal."
• "Food was good, as expected."
• "The food was prepared freshly even to the point of looking like the photographs on the wall."

Cons:

• "We ordered cheeseburgers which had no cheese."
• "Cold Food and Crunchy Fries (Been under the lamp for must be days)."
• "Worst Bk I have ever eaten chips and nuggets tasted rotten like the fat hadn’t been changed in weeks burgers was burned greasy."
• "The burger that we were given after we said it was the wrong order was dripping with grease."
• "Food is appalling, drinks machine only Coke worked."
• "Had the large burger bacon burger so greasy and bun falling apart."
• "The burgers were half cooked! That can give you a food poisoning!!!"

Management and Policies

Pros:

• "Great place to visit Bruce the store manager and all his staff are absolutely brilliant thankyou to all the staff for a great experience in a friendly and professional manner I'm a regular highly recommended thankyou guys Scott McBride."
• "The only thing that saved the day was a member of staff who made a fuss of the kids, giving them crowns."
• "The lovely man and woman really helped me out and brought the food to my car."

Cons:

• "Did a click and collect order to have the drive thru guy say they won't accept this offer at this branch."
• "The management need to take a good look at the place and the things that could be done to make this place amazing are very simple!!"
• "Staff seemed clueless Manager screaming at staff infront of public."
• "The managers don't care for anything but themselves, will sit in the office eating when it's busy."
• "Shocking service. Lauren is the rudest member of staff I have ever come across."
• "The 'manager' was out of her nut while blaming my order being wrong on the poor man taking drivethru orders, which she did loudly and publicly."
• "They don’t take cash but there is no sign anywhere to be seen on the drive through."