The Animal Clinic Reviews Summary

Customer Service

Pros:

• "All the staff are very friendly, helpful and enthusiastic about their work."
• "Such a genuinely caring and kind team. They went out of their way to help me and my cat (who is particularly difficult to handle) when she recently fell ill."
• "The staff is lovely, polite and professional. You never feel rushed and i was always able to get emergency appointments if need be."
• "Great team who always make you feel welcome."
• "Everyone right from the reception staff to our vet Dr Nair really took the time to know my little kitten."
• "Caring staff. Spent nearly 30 minutes on the phone discussing my cats requirements and I wasn't even a client at that time."
• "Josie was there with an extremely bubbly attitude and asked ever so politely how she could help."

Cons:

• "First thing the vet did even before looking at my pet is to try to sell me a monthly subscription."
• "Disgraceful bunch of charlatans. Bullied my poor wife to redo paperwork for my cat who was being moved abroad whilst charging an arm and a leg."
• "We were not greeted at all and looked upon as though we were dirt."
• "Aside from her being rude and not actually listening to anything I had to say about Charlie, she constantly spoke over me, contradicted herself."
• "Terrible experience. Booked charlie the cat for first appointment and made payment in full and i have been receiving threatening messages and emails."
• "A nurse and veterinary surgeon were very unprofessional when I had raised a complaint."
• "The customer service was non existent and we were treated differently to other customers."

Professionalism and Expertise

Pros:

• "Very knowledgeable vets, explained things in detail."
• "Professional and kind vets and nurses that are gentle with the fur babies and always give you lots of informed choices with regard to treatment of your pets."
• "Margit is a knowledgeable and compassionate vet with a great sense of humour, the clinic has free parking and a nice waiting room with separate waiting areas for cats and dogs."
• "The vet was patient, very comforting to the dog, gave some treats and made sure to familiarise the dog with any item she will be touching him with."
• "The vet was polite and to the point. She was respectful of my puppy."
• "The vet was marvellous and gave good, easy to understand advice."
• "The vet who treated my cat was very sympathetic and knowledgeable."

Cons:

• "While the vets are good and care about my dog, we had to wait outside sure to COVID-19 (understandable) but it was raining and they were half an hour late for our appointment."
• "The vet was quite rushed - a strict 15 minute appointment time was enforced."
• "Be aware that some of their vets are part time so rather than them working for you, you have to wait around for them if you dare request continuity."
• "The vet - and I use that term loosely - who saw Charlie handled him in his carrier aggressively."
• "They still poisoned my cat before with large amount of advocat that was given together with worm tablets and vitamin booster."
• "The exam was not very thorough: no pet weight was assessed, no physical exam was given."
• "The vet did nothing to check my dogs skin, and when I try to call my girlfriend to check some information, she said: I have no time listening you to talk to your girl friend."

Value and Cost

Pros:

• "Joined the VIP plan meaning I can spread the cost which is brilliant and preventive pest treatments are included for the year."
• "Good value for money if you get on their VIP plan."
• "Superb, low-cost care. I took my hamster over with a mystery ailment and they did a thorough check. Consultation plus medicine was £25!"
• "Performed the operation £600 cheaper than vetsforpets."
• "We also take advantage of the VIP plan, which makes things like worming and flea treatment more cost effective."
• "I subscribed to their VIP service for my dog. Everything was included in the VIP subscription which was amazing!"
• "Really pleased with excellent service and prices... Will definitely tell all my dogy friends how please I am that I've made a change of vet..."

Cons:

• "Their costs are not exactly cheap for a so-called local vet."
• "Good Vet, however disappointed that they charge £280 for an animal vet certificate when I found other practice that change £100 for exactly the same service."
• "Only downside for us is it’s quite pricey here was thinking of moving vets until we saw Linda."
• "Their charges are very expensive as well."
• "They are charging more than any other pet clinic for vaccine, medicine and consultation."
• "The clinic is money driven who had contradicted itself several times when information on the surgical procedure and pricing was provided."
• "It is not a good place to take your pet. Very expensive service if possible avoid this place."

Facilities and Accessibility

Pros:

• "They stay open until 18:30 on weekdays which is very convenient if you need an appointment after work rather than during the day."
• "The car parking is really helpful, especially when needing to take home a sick dog/post surgery."
• "Free Parking. Very relaxed atmosphere."
• "It’s easy to park (private car park) which is unheard of in London and the clinic is spotlessly clean."
• "Free car park, comfortable waiting area, and top class treatment every time."
• "Free parking available on site and spacious waiting area is also a plus."
• "Such a great vets - really prioritise the animals' wellbeing, finding last-minute appointments for risky conditions and emergency situations."

Cons:

• "Too bad in the weekend they're only open on Saturday morning and some procedures only done during the week."
• "Nice local vet with friendly staff and great doctors. Not giving 5 stars because sometimes it's almost impossible to reach you over the phone."
• "I get put on hold without any communication and for an unreasonably long time."
• "It had taken a few weeks to get a vaccination appointment."
• "Also having to wait two weeks for an appointment is not acceptable even when I questioned about seeing a vet sooner with a medical emergency!"
• "The place doesn’t look clean at all."
• "Had appointment at 1:30 when arrive reception told me system error my appointment is actually 5:30."