Frankie & Benny's Reviews Summary

Service

Pros:

• "Service was good (order and pay almost immediately) and the food we had was good quality."
• "Fast and friendly service, with filling, delicious and well cooked food."
• "The server was amazing and so courteous and kind."
• "Service and food was good. Great that they show information for Glucose and lactose intolerance eaters."
• "We also had a lovely waiter called Brody who ensured we were happy and went above and beyond with his service."
• "Lovely atmosphere here and the staff is friendly and professional."
• "The staff are friendly and attentive."

Cons:

• "The mains were worse cheap frozen burgers you get at a fun fair."
• "Deliveroo was disappointing but Frankie and bennys customer service was awful."
• "Experience was marred a bit by being sat next to lots of families with young screaming children and the poor waitress being run off her feet due to staff shortages."
• "Had to cut my conversation short a few times as they blast Stevie Wonder and cheesily sway when doing birthday acknowledgements."
• "Music turned up to unbearable levels, all because it was somebodies birthday."
• "High priced, not great food and slow service."
• "Disappointing. Drinks are a fortune. Portions are small for what you pay."

Food Quality

Pros:

• "The food is always amazing, the service is superb and we always walk out feeling like we’ve had a wonderful family meal."
• "The food is always good."
• "Every time i go to frankie and bennys everyone is welcoming and the food is amazing."
• "The food was delicious I was highly recommend the house burger as it’s so juicy!"
• "The food is wonderful and the whole place is nice and clean."
• "Great atmosphere, top serve and amazing food."
• "The food was very nice and i was amazed with the staff because they were very friendly."

Cons:

• "Lasagne looked like it had been reheated and over cooked."
• "Kids meal we sent back as had a slightly spice taste to the sauce which isn’t ideal for a kids meal."
• "Slightly greasy and oily pizzas, ordered extra mozzarella but couldn't really tell if it looked anything extra or not."
• "It never ceases to amaze how much further downhill this place can slide."
• "I ordered a meal through Deliveroo. The food was cold and probably just a spoon full of food in the box."
• "The main course was decent, I opted for Sausage and Meatball pasta which was very tasty and arrived quickly."
• "It came to almost £100 for 4 people when no one had a starter and only 3 of us had dessert."

Atmosphere

Pros:

• "The staff create a very friendly and pleasant atmosphere and deserve a lot of praise."
• "Been here a few times and the atmosphere was always off putting but with new management now in place it now feels welcoming and shows through the food."
• "Food was decent and good atmosphere."
• "Nice food, nice staff."
• "The staff are really polite and well mannered so to the hr team you're training is incredible."
• "The staff that were there were nice which made up for the issues somewhat."
• "I would like to say massive thank you to staff at your restaurant."

Cons:

• "Firstly my order came and was not complete. Missing fries!"
• "Terrible terrible experience. Menu says: Falling-off-the-bone tender pork ribs smothered in BBQ sauce, served with fries, ‘slaw and corn on the cob.... I received dried rack of ribs with smidgen of bbq sauce, no slaw and all just slapped on a plate."
• "Unfortunately, the day we went there we ordered the kids pizza and a kids pasta and both had a weird taste of burnt tomato paste."
• "We weren't that impressed with the food,starter was good, but the mains were not,my burger was solid bit like a hockey puck."
• "After having spent well over a hundred pounds, when the bill came, we were told that we were unable to use our NHS (Blue Light) discount card."
• "Poor slow service. Asked for help from the waiter who said something like 'one minute'."
• "Took long to be initially served although restaurant was half empty."