L'Italiana Reviews Summary

Service

Pros:

• "Staff couldn't be friendlier."
• "Service was excellent, staffs were very friendly."
• "Service was swift and friendly."
• "Staff were outstanding."
• "The staff were so welcoming upon arrival, and the service was very efficient, quick, and friendly."
• "Rapid, friendly and efficient service from all staff."
• "The staff were impeccably from greeting at the door to service checks through the meal."

Cons:

• "Totally ignored, for ages. Not busy. Sort the staffing out folks."
• "the service was slooooooooow."
• "We waited a lot for the waiter to ask what we want for dinner and, again, we waited for the bill for more than 15 minutes."
• "Service could have been a bit more organised."
• "Customer service was not very friendly."
• "Right from entering, the service was terrible! We were ignored at the door."
• "Very slow service, wasn't very busy when we arrived."

Food Quality

Pros:

• "True taste of Italy in St Albans."
• "Fantastic value, really good quality food"
• "The pizzas were thin and crispy."
• "Pasta and pizza is amazing and the specials are really special. Lobster ravioli is sooo good."
• "The food hot, fresh and delicious and the price, for the area is excellent."
• "Amazing food, been more than once it was consistently good."
• "The best Italian food is served. Authentic and full of flavour."

Cons:

• "We left home smelling like smoke as there is not much ventilation."
• "the mushrooms had been boiled and the tomatoes from the oven, it made them watery and tasteless."
• "The food was bland!"
• "The carbonara was quite oily."
• "The mozzarella had a plasticky taste and the ham smelled and tasted like a very cheap ham."
• "Food is taking a long time to arrive and not very tasty."
• "The Cannelloni was a bit of a let down."

Atmosphere

Pros:

• "Great non pretentious little italian place to eat."
• "Warm friendly atmosphere."
• "This is a family run, freshly cooked food."
• "The restaurant itself was nicely decorated."
• "A good place for families and a quick lunch too."
• "The atmosphere was warm and busy."
• "The decor and atmosphere of the place is really cosy."

Cons:

• "Small restaurant so tables are quite close together."
• "The restaurant... a bit noisy."
• "Only down side is the music in the background - for a regular there, they really could do with some variation !!!"
• "Every time the door opened it was freezing."
• "However, the place is very noisy."
• "It's just a little crowded."
• "Small, crowded restaurant."

Accessibility

Pros:

• "The restaurant also offers outdoor seating, which is on the pedestrian street."

Cons:

• "But not disabled friendly with a step into the entrance and steps to the toilets."
• "We were refused a table at 2.30pm saying that restaurant closes at 3pm. When we past the restaurant after an hour, a lot of people were still inside!"
• "There was a 10% service charge on the bill which I never like."
• "Unfortunately, we won’t be back."
• "We were cramped into a very small table despite having booked weeks in advance."
• "There is a step up into the restaurant. I forgot to ask if they have a ramp."
• "Manager requested we left restaurant within 45 minutes of arrival despite the fact that the tables were empty throughout our stay."