Sportsbikeshop Reviews Summary

Customer Service

Pros:

• "Plenty of friendly staff on hand to help with fitment and give their genuine advice on the best products for your riding style and budget."
• "Staff here are amazing! Being completely new to having a bike they were very thorough with me, helpful and most of all genuine."
• "What a fantastic service from Pete in the store yesterday. I am a complete noob and Pete spent time to explain the various kit I bought."
• "Always amazes me how great the service is here. The try before you buy fitting service is a genius alternative to buying stuff blindly online."
• "The staff helped me with my online order, made sure my helmet fitted and answered all my queries."
• "Very friendly and helpful staff, helped me pick out a new dianese jacket as I was unsure of the sizing."

Cons:

• "Ordered a helmet in store as they didn't have it in stock. I was told I should expect delivery 4 days after placing order. This was then delayed further."
• "Really wouldn't recommend visiting here unless you're using their 'try on or buy' service as stock seems pretty random."
• "Sales staff just weren't interested in helping. I went in with the intention of spending nearly £1k on helmet and intercom only to get little to no support."
• "Disappointed by the size of shop and stock carried. Staff seemed too busy even though very restricted customers allowed in at one time."
• "Walked in this morning looking for a new helmet. The three lads there were very knowledgeable, friendly and helpful, far more so than in other bike accessory shops that I've been to."
• "Went in to buy some hard to find oil and a helmet. Buying the oil was no issue and that's why they get the star, guy on the counter was helpful, polite and prompt."

Product Range and Stock

Pros:

• "Lots of different items to try on helmets, boots, gloves, jeans, jackets etc lots of friendly advice too."
• "Great customer service, I went to another independent motorbike shop but was ignored for 30 minutes, not here."
• "Came here to get some rst leathers, brilliant service, try before you buy."
• "The Sportsbikeshop has been the saviour of this old lad who's returned to two wheels after a bit of a break."
• "Having ordered from them multiple times before, I was now in the area so could go in the store. The staff are very knowledgeable and super helpful, constantly offering to help."
• "Visited for some Rev'it clothing. Having explained what I was after, Pete very patiently helped me and made very certain that everything was correct size wise."

Cons:

• "I had to wait 3 months for my helmet, but this wasn't any fault of the store as far as I'm aware, supply issues."
• "Not the biggest shopfront, but they have a lot of stock in the warehouse that they bring down for you."
• "A very small shop with a small selection of biking stuff. It was very easy to order something as they are first and foremost an online store."
• "This is not a biker superstore. This is essentially an outlet for their main warehouse, so although they do stock a lot, think of it more as a lot of changing rooms to try on what you were looking at yesterday online."
• "Disappointed by the size of shop and stock carried. Staff seemed too busy even though very restricted customers allowed in at one time."
• "Visited twice, and each time wasn't happy with the experience. The team wasn't helpful or friendly, I had a feeling it's a punishment for them to work there."

Return and Exchange Policy

Pros:

• "The try before you buy fitting service is a genius alternative to buying stuff blindly online, their returns policy is great."
• "Always friendly and helpful staff. Who seem to genuinely know about the products they sell. Hassle free returns and advise on products with a good range of different styles."
• "Prompt and knowledgeable service each time I've used Sportsbikeshop, whether online or in the new MK store."
• "After a bit of trial and error I decided to seek advice from the shop team with my purchases and have been well look after ever since."
• "Really friendly, knowledgeable and helpful staff. Helped me try on my new helmet for size which I ordered as try before you buy on their website."

Cons:

• "I had an experience with SBS in Milton Keynes that wasn't great, but I was contacted by the store manager and she was amazing."
• "Worst customer service I have ever experienced so far in shop. I brought a product and within 30 days of purchase there was a manufacturing defect."
• "This is for Sportsbikeshop in Beltchley. Went to return a shark helmet today and was told that I could not return the helmet as it had been used."
• "Ok read the reviews and really 5 stars? there must be two sbs stores in MK. As we been there on 6 times, and today will be the last."
• "If you have a motorbike this is a place to checkout. They have lots of gear at a good cost effective price. Book it and try it on or get it delivered."
• "Visited twice, and each time wasn't happy with the experience. The team wasn't helpful or friendly, I had a feeling it's a punishment for them to work there."