London Laser Clinic Reviews Summary

Staff and Service

Pros:

• "The clinic is modern and comfortable with well trained and professional staff."
• "Edyta did an amazing job on my third treatment."
• "Big, massive THANK YOU to Joanna the most loving and carrying person, doing things in my comfort zone and delivering results so quick."
• "They make you extremely comfortable and very friendly."
• "I was treated for laser hair removal by Mirjana, and she's fabulous! Extremely warm, welcoming and thorough with the treatment."
• "Christina at reception is always welcoming, super friendly, knowledgeable and professional."
• "Overall, brilliant treatments, therapists and really exceptional customer service."

Cons:

• "The therapists at this clinic were shockingly unprofessional."
• "I would strongly advise anyone considering this clinic to think twice before entrusting them with your laser hair removal needs."
• "Not only did they fail to advise me against lasering thin hairs, which can actually stimulate hair growth, but they also seemed indifferent to the potential consequences."

Results and Efficacy

Pros:

• "The prices here are also very reasonable and the treatments WORK they have given me back my confidence."
• "Seeing amazing results."
• "After my first laser treatment I have had about a 90% reduction in hair growth."
• "I have had three Laser hair removal sessions with the wonderful Lilliana and I have been extremely impressed with the results to date."
• "I have had fantastic results with the laser treatment and honestly noticed a reduction of hair growth from the 1st session."
• "After just one session with Liliana, the wart died and fell off after about 2 weeks."
• "I saw results within the first session."

Cons:

• "I ended up with even more hair growth in certain areas."
• "Then they started pushing to buy new packages when i clearly said that I’m okay for now."

Cleanliness and Atmosphere

Pros:

• "The clinic is very clean and has an overall calm atmosphere."
• "Clinic always clean and inviting!"
• "The clinics are comfortable, clean and the reception staff were very accommodating when I needed to change my appointments."
• "The clinic itself was clean and nice (although a bit chilly inside in this cold weather)."
• "The clinic looks very nice and spotlessly clean."
• "As soon as you go in to the clinic you can't but notice how nice and clean the clinic is."
• "The clinic is modern, extremely clean and relaxing."

Cons:

• "I have been to previous places and have been burnt and had bad service."

Customer Care and Communication

Pros:

• "Romana told me about the app and took time to discuss special offers!!!"
• "Really lovely service from all the staff at london laser clinic, I've been to both the central london and colindale clinics which helps to find a suitable appointment."
• "Love this clinic, the spot is clean and lovely, the girl at the reception Romana was welcoming and helpful."
• "Romana was very welcoming helpful and had a lot of patience with great explanation of the app, how to download and explained different packages deals."
• "The reception lady Romana is very good in letting me know what promotions they have in."
• "The customer service given by Romana is outstanding as she is always cheerful and helpful with any questions."
• "Romana at front house was very welcoming and listened carefully to my concerns and gave me some information on New Year offers prices."

Cons:

• "I was told I bought package of 6 no 8 treatments which wasn’t true."