Brake & Service World Reviews Summary

Customer Service

Pros:

• "The staff are all delightful and the customer service is brilliant!"
• "The work on my car was exemplary and the service, information and communication throughout was second to none and the car drives like it is brand new."
• "Top quality work, really friendly and polite staff, they always phone you to let you know your options with the car, I couldn't ask for a better service."
• "They were friendly, professional and great value for money."
• "The staff were friendly and professional and explained simply what needed to be done in addition to what I originally booked my car in for."
• "The garage kept me informed at all stages of the repair. They were extremely helpful and polite."
• "Very friendly and helpful staff. Good value and quality."

Cons:

• "Had a very bad experience. I Booked my appointment and took my car to the garage at 10am and i got call from the garage at 5:30pm and they said my car was not ready yet because they did not get a chance to look at my car."
• "The guy was very rude over the phone too."
• "Terrible service. No calls to say car won't be done."
• "So that this doesn’t happen again, I now aim to take my custom elsewhere."
• "I don’t care if they were busy. IF YOU’RE TOO BUSY TO COMPLETE A JOB IN THE TIME YOU SAY YOU WILL, THEN DON’T TAKE THE JOB ON."
• "Service was actually very poor, after MOT TWO LIGHT ILLUMINATE AND, FLANT BOARD UNDER THE CAR WASN'T SCREEN AND IT ALMOST CUASE ME ACCIDENT."
• "The main complaint is a terrible lack of communication."

Pricing and Value

Pros:

• "Prices very good."
• "The price was also competitive."
• "They always offer a good price for any work that needs to be carried out."
• "They offer affordable prices for their services."
• "I even got a few quotes from local garages and these guys were £50 cheaper than the best price I got!!"
• "They were quick, thorough and very competitively priced. In fact I would go as far to suggest they offered outstanding value for money."
• "Regarding price and cost acceptable (cheap compared with different services)."

Cons:

• "They charged me further £190 despite it’s their fault in first place."
• "I haven't get any discount from them because to be honest an average motor starter new is about £100 and they charged me £350 for labor."
• "Seems expensive to me. I got quoted £190 for the replacement of a damaged CV boot."
• "and worst thing of all was that they charge me £170 for just replacing my car battery."
• "It costed me further £255, to fix them all."
• "So they caused me delays and I have been extra charge in total with £220.00."
• "i would not recommend or use this garage my brakes failed i ask them to have a look they said i needed a new brake caliper, brake caliper hose and brake pads total cost of £598 i said no and remove my car."

Professionalism and Efficiency

Pros:

• "Amar could’ve been dishonest and gave me a hefty price tag but instead gave me great honest advice after looking at the issue for me."
• "Julian was brilliant diagnosed the issue with my car took a sensor apart cleaned it lubed put it back together and it works perfectly."
• "I received a call to say my car was ready, 3 hours before I was expecting it."
• "Great service, reliable and friendly."
• "They were great and professional and very transparent regarding my service and the repairs that needed to be done."
• "The problem was dealt with straight away, cleaned and welded secure."
• "The job was done lighting speed! 5/5"

Cons:

• "My rental van went in for service and brakes yet after only a couple Of weeks I have alerts for both service and brakes on the dash."
• "Audi also advised that oil leak repair that was previously carried out was substandard."
• "Took 4 days for them to even look at it."
• "Although it's their fault, they took two days to look at it."
• "We were quoted 1 price this morning and then hung up on called back were hung up on again."
• "The engine management light came back on five minutes after I picked up the car."
• "AA confirmed the timing belt change hasn’t been done properly."