Fleetline Reviews Summary

Quality of Repair

Pros:

• "The repair works were completed on time and to a very high standard."
• "The repair was perfect and you would never know that there ever was any damage to the car in the first place. It looks perfect and brand new again."
• "The work done on the car itself is brilliant and I cannot fault the team!"
• "The repair quality was top notch and they know how to look after their customers."
• "Throughout the whole repair I was kept informed and the repair was carried out to a high standard the car looks like new again."
• "The final result was amazing! You would never had known the damage had even happened."
• "The repairs were done beautifully. Well done Fleetline!"

Cons:

• "One thing Fleetline could not repair was a windscreen. They could not see the issue which we could see only through microscope."
• "Since got my car back had put back the bumper twice myself as it was slipping slightly off!"
• "Despite an estimated one-week repair, it took nearly five weeks to fix a relatively minor issue."
• "I went to pickup the car after repair and found two scratches on the back bumper... the paint job was very milky so the colour looked completely different to the original colour and the front bumper was not fitted properly."

Customer Service

Pros:

• "Everyone I dealt with on the front desk and drop off/ pick up was really helpful."
• "The staff are courteous, professional and very nice."
• "The staff were friendly, helpful and professional."
• "All the staff are very friendly."
• "The service was excellent and the staff were very professional and helpful throughout the process."
• "The friendly ladies on reception ensured I had a drink and was comfortable."
• "Customer Care seems extremely brilliant."

Cons:

• "Call was answered by an extremely rude lady who told me it was a 3-month wait and that my insurance company should know their timescales."
• "Not recommended at all I’ll let the authorities knows about it and also going to make a complaint official to Audi as they have authorities them."
• "The attitude of the owner telling me off was just unacceptable!"

Facilities

Pros:

• "They have state of the art equipment and I would recommend them without hesitation."
• "Amazing looking workshop, masses of glass and very clean."
• "Lovely reception area and a warm greeting on collecting my parents' car."
• "When I dropped my vehicle off I was very impressed when I drove in there premises it is state of the art & it is by far the BEST car body workshop I have been in."
• "The new offices are lovely & very welcoming - they even have free tea & coffee on offer!!"

Cons:

• "The quote however was shocking. They told me it would 2.5k for each dent."

Value and Efficiency

Pros:

• "I decided to go to a private bodyshop as they offered to do the whole thing for 1k."
• "Kept constantly up to date with the status of my repairs, and it was done earlier than expected!"
• "Fleetline managed a very quick turnaround and were the cheapest quote I got out of anyone."
• "They fixed everything within a couple of days, dropped off a courtesy car and picked my car up, and returned it spotlessly clean, washed and repaired to a high standard."

Cons:

• "The only additional feedback I would like to provide is that as a private (non insurance) customer I found the courtesy car process a little expensive and time consuming given I had to insure the vehicle myself on top of the daily fee."
• "Good communication in general but unfortunately even though my elderly parents had waited for an automatic courtesy car, they were unable to provide one so my parents were given a manual which they were uncomfortable using."