Address: 16/17, Arches Business Centre, Mill Rd, Rugby CV21 1QW, United Kingdom
Phone: +441788540776
Rating: 4.7
based on 163 reviews.
Customer Service
Pros:
"Really impressive friendly service, also they work to a high standard, very professional."
"Overall an excellent service by friendly staff who know their stuff."
"The receptionist was very helpful, and said no problem."
"The team were extremely friendly and professional."
"Great service, helpful staff, helped me out at short notice and rescued me when I had an issue with the car."
"Good communication from the staff who are very friendly, helpful and personable."
"The staff was very polite, kind & helpful."
Cons:
"Explained in detail quite a complex electrical issue (as I read they specialised in this sort of thing) on the website enquiry form. I heard nothing."
"I returned to them to explain the issue but they blank refused to take responsibility."
"I dropped the car in at 8:30am and received no update or communication until I called them at 5pm asking what the situation was."
"Unfortunately they don't seem to want my business. Explained in detail quite a complex electrical issue (as I read they specialised in this sort of thing) on the website enquiry form. I heard nothing."
"Definitely will not be recommending this garage to anyone as it appears once they have your money the customer service stops there."
"I gave them the chance to admit what they had done and refused to do anything about it."
"The lady who picked up the phone said with an attitude like 'it is not a big deal' - 'Don't worry! When the car is ready I will give you a call back!'."
Quality of Work
Pros:
"Very happy with the quality of work done (and always was with my previous cars)."
"Keeping me informed every step of the way with videos showing what was broken."
"Can't recommend this business highly enough. If you want a clean, honest garage, Cory's is the way to go."
"The price was exactly as quoted, no increases or shocks like you can get elsewhere."
"Car was fixed quickly and efficiently."
"They fixed my car with over the top standards, I'm very happy."
"Work was completed very efficiently and reasonably priced."
Cons:
"Took it to another local garage which identified it as a wiring issue and had it repaired in less time than Cory's 'diagnostics' and also for less than the said 'diagnostics'."
"However they ignored this and proceed with the work."
"Yes, the mechanic may have the knowledge how to change rear springs but there is no professionalism and integrity in this company!"
"Unfortunately they did miss something on my mot due to where it was on the vehicle but were very apologetic."
"I was warned by others this garage puts the service prices in cheaply and then add on extortionate costs for minor works."
"After I got my car from there paying every single penny for the repair... on the first speed bump I heard knocking sound from the rear."
"Unprofessional liars and Rip Off service."
Communication
Pros:
"Kept informed by telephone, videos and texts."
"I can not rate them highly enough."
"Keeping me informed every step of the way with videos showing what was broken."
"They contacted me over Whatsapp to keep me updated and sent me a video of my Vehicle check."
"Great service from a lovely family run business, MOT, Service and brakes maintenance all carried out in a timely manner, I was kept updated the whole time via WhatsApp and Video Messages so I knew what work needed to be done which was really appreciated."
"They went above and beyond by sending video evidence of the repairs, ensuring complete transparency in the process."
"Brought car in after lost all instrument cluster - managed to get the car in for first thing, they kept me well informed on car including sending video of the issue and explaining the fix and approximate costing of that."
Cons:
"I dropped the car in at 8:30am and received no update or communication until I called them at 5pm asking what the situation was."
"I did not get any call back from the garage for about 4.5 hours so I decided to give them a call at around 16:30."
"The lady who picked up the phone said with an attitude like 'it is not a big deal' - 'Don't worry! When the car is ready I will give you a call back!'."
"Unfortunately they don't seem to want my business. Explained in detail quite a complex electrical issue (as I read they specialised in this sort of thing) on the website enquiry form. I heard nothing."
"Definitely will not be recommending this garage to anyone as it appears once they have your money the customer service stops there."
"I gave them the chance to admit what they had done and refused to do anything about it."
"Waste of time. I had a headlight problem. Cory's spent 3 days and £100 getting nowhere with it in 'diagnostics'."
Value
Pros:
"Both me and my wife have been coming to Cory's Car Repair for a number of years. Reliable, trustworthy and good value."
"Repairs were undertaken at short notice over the weekend for urgent trip. Good value, friendly family business."
"No made-up advisories no pressure to fix if any issues found."
"They were very transparent about costs upfront and sent a video of the findings."
"Clear communication + prompt support + great advises + fair prices."
"Competitive prices."
"Prices are adequate to their knowledge but not high at all."
Cons:
"We was disappointed to note the bill came in at £214:60 as the guys allegedly had difficulty getting the bolt off the oil sump!."
"£1300 to release calipers, new pads and change shock absorber. Everyone was laughing out of me that I paid them this amount."
"I had to take my car as I needed to use it today and leave the wheel bearing issue not before paying over £800 for work done."
"Surely a tight bolt removal should not amount to a £50 increase in cost even if they had to weld it?."
"Very poor service and got charged £80 just to check air con leak and to change a small valve."
"When I went to collect the car I was met by a very rude mechanic and was charged £60 just because the car was put on a ramp and the wheels taken off."
"Extreme rip off. Will never come back again. Repair at Official dealer will be much cheaper."
Professionalism
Pros:
"Very professional, price was reasonable, gave us a full invoice and had the mechanic come out the explain the diagnostics of what was listed."
"Professional, efficient and friendly. Highly recommended."
"Corey is an excellent mechanic and very professional."
"The staff is so professional and friendly and they also made me understand what other issues I could have in the future."
"Exceptional and refreshing experience - absolutely honest, professional and highly qualified team."
"Everyone at Corys is so professional, warm, competent at what they do."
"The staff were not only friendly but also highly professional."
Cons:
"Yes, the mechanic may have the knowledge how to change rear springs but there is no professionalism and integrity in this company!"
"However they ignored this and proceed with the work."
"Unfortunately they did miss something on my mot due to where it was on the vehicle but were very apologetic."
"I was warned by others this garage puts the service prices in cheaply and then add on extortionate costs for minor works."
"Unprofessional liars and Rip Off service."
"Waste of time. I had a headlight problem. Cory's spent 3 days and £100 getting nowhere with it in 'diagnostics'."
"Definitely will not be recommending this garage to anyone as it appears once they have your money the customer service stops there."