Halfords Autocentre Coventry Reviews Summary

Customer Service

Pros:

• "Was very impressed how quickly and efficiently the rear light indicator was replaced and it was at a very busy time."
• "I cannot praise them enough for the expertise in product knowledge and explaining how to take off and put the roof rails on the car."
• "Well exceeded my expectations! I had a major problem with car which meant I could not drive it home to Birmingham. The part was ordered and fitted the next day plus I was offered the use of a courtesy car."
• "The staff are very helpful."
• "Friendly staff very helpful and knowledgeable James in particular who fitted my dash cam went above and beyond helping me."
• "Charlie was very helpful and polite even when though it was clear that I was clueless."
• "Just before I drove into the site for an appointment to renew brake lights a lorry hit my wing mirror... Such good customer care he didn't really need to do anything but he went the extra mile."

Cons:

• "All the mechanics that I saw in this morning, all of them were to cigarette and coffee... lazy people...."
• "Absolutely rubbish experience. Staff all over the place and unwilling to help."
• "The staff Steve was very rude when I asked him anything major issue."
• "I soon encountered an unhelpful person at the counter and the work which was booked for a fixed time for over a week I was asked to leave the car with no indication when will the work done."
• "The staff Ollie was very rude and unhelpful."
• "Such a nightmare. I went to Halfords on Sunday for air con regas coz none of the garage was opened."
• "Shame I cannot give a one star review."

Store Experience

Pros:

• "Always clean and tidy inside store."
• "Bought a battery with installation. After a few days I got an email from Halfords with a free MOT voucher."
• "Thank you to all the staff at Halfords. Just had 2 x rear tyres. Ordered tyres direct from Pirelli kept me updated on when they arrived and when to come down to get them fitted."
• "Nat was a star...I accidentally put the wrong pick up date...the bike was for a 4th birthday...Nat sorted a replacement bike."
• "I recently ordered something for my grandson, i was pleasantly surprised with the exceptional service and helpful attitude."
• "The manager of this store went above and beyond as did the bicycle repair specialist to complete the repairs to my son's bike."
• "A good choice of tools and equipment. It's a clean place with really good parking space area and fitting station."

Cons:

• "Just thought the car park could do with being tidied up."
• "Not happy ordered and paid for 4 packs door reflectors... wasn't prepared to even check if it was there which it may be."
• "I had very bad experience recently, staff member need basic customer service training on how to deal with customers."
• "Disappointed when visiting, security on phone chatting away? Very quiet in store yet NO staff to help?"
• "not worth the time or money,in the day you cant see the screen with all the glare."
• "Staff look overworked and underpaid,as the service is horrendous."
• "Made to wait half an hour after time slot. First assistant didn't know what he was doing."

Communication & Efficiency

Pros:

• "Great communication on progress of order."
• "Always great, helpful and welcoming staff."
• "Went straight to tills for collection and was back in car within 5 minutes having been served by friendly helpful staff."
• "Fantastic, like having my own personal shopper!"
• "Simple to find and order items."
• "I have used Halfords twice now for a vehicle check and to have a bulb refitted. Always easy to book online, usually for the same day."
• "Efficient service - MOT booking straightforward easy to book in online."

Cons:

• "The centre was too short staffed, the manager I saw was very good but he had no staff in to do the work."
• "Wasn't kept updated, online chat facility was useless promised call backs from the store manager which never happened."
• "Please don't visit this store, people who works here are not attentive no response to customer we need to run behind them."
• "Very slow queue to pay as only one cashier available."
• "No complaint about the staff onsite but am puzzled the company advertise specific time slots when it is obviously a 'wait in line' set up."
• "Staff just shrug their shoulders when you ask the eta of parts."
• "DO NOT HAND OVER ANY OF YOUR HARD EARNED MONEY TO THESE SCAMMERS."