Lookers Land Rover Chelmsford Reviews Summary

Customer Service

Pros:

• "The salesman Paul Stocks was extremely helpful over the 'phone, email and in person."
• "It has been a pleasure dealing with you both."
• "Yesterday, the car was handed to me with every item that I had asked for met. First class service."
• "Nothing was too much trouble and would absolutely recommend him to our friends."
• "Louis is an excellent sales person, friendly and professional, expert in the products, and goes the extra mile to meet customer expectations."
• "The sales exec Gary Poole went above and beyond the call of duty to make sure everything went smoothly."
• "Professional and friendly service."

Cons:

• "Poor customer service from start to finish."
• "Disgusting service these vehicles are not cheap and expect the service to reflect this totally dissappointed."
• "Absolutely unacceptable behaviour and the lowest level of customer care."
• "The whole week of delays and mis-information that I entailed was utterly shambolic and not a fair reflection of your brand."
• "No apologies for the mix up, the grey haired chap offered no solution or desire to help the situation."
• "It is incredible that a business invests so much money on premises yet appears to spend nothing on basic customer training."
• "CUSTOMER SERVICES IS APPALLING. AVOID AT ALL COST."

Vehicle Quality and Service

Pros:

• "So pleased with our Evoque and the complete service we received from everyone."
• "Received a brand new Range Rover sport, manufacturing fault straight away on day 2 of receiving vehicle."
• "I actually look forward to my next service with them because they do an extremely good job and go Above & Beyond."
• "Thank you for making the experience easy and convenient."
• "I've just brought my first every Range Rover and I love it!! best service I have had by far."
• "The staff were very efficient and happy 😃."
• "We are over the moon with our new car and that’s all thanks to Ben."

Cons:

• "I have purchased a land rover discovery and have had a few issues."
• "The back door Handle cover had been broken."
• "They had the car for three weeks and charged me £400 and said they couldn't find anything wrong with it."
• "Constant problems and my car has been in and out 3 times in the last 2 months."
• "Car has been off the road for 4 weeks, in their garage for over a week after being recovered by AA."
• "I had a call at 4pm saying they could not identify the fault."
• "Also after driving the car home it was found the electrical drive fault still isn't fixed."

Sales Experience

Pros:

• "The salesman we had was Jake Fernando who was very helpful and professional throughout the whole of the sale."
• "Our first experience of purchasing a new car at Lookers Landrover Chelmsford was faultless."
• "Placed an order for a Range Rover Evoque with Jack Jeffery approximately one month ago. We had a brilliant experience in the showroom."
• "Erik dalipi was on point with everything he done making sure every box was ticked from start to finish."
• "Just got land rover evoque, and I'd just like to say the sales person ie Erik who sold the motor, is a top man very helpful and very good at his job."
• "I have experienced an exceptional level of service from Jack Jeffery, Sales Executive, at Lookers Land Rover, Chelmsford."
• "We bought the cheapest car on the forecourt but received such high quality service you would never have known."

Cons:

• "I was not satisfied with the response and felt that as a reputable company more should have been done about it."
• "Many things missing from the vehicle. Had to ring them the next day after finding the order sheet and ask why things are missing."
• "Terrible customer service! Customers shouting at staff in waiting area, staff arguing back with customers."
• "The car service at Looker Land Rover showroom is unprofessional, negligent and absolute rip off."
• "Unfortunately as a result of initial miscommunication I was left totally dissatisfied with the service I was provided."
• "I wouldn’t recommend unreliable Land Rover brand. If you happen to own one – do not take it to Lookers Land Rover Chelmsford."
• "Don't waste your time buying a car from here they aren’t bothered."