Grange Land Rover Hatfield Reviews Summary

Customer Service

Pros:

• "Excellent service from the moment of making the appointment. Service advisor was very helpful and a reminder text was sent to ensure that I did not forget my appointment."
• "Antonio was super helpful, answered all my questions and made the whole process smooth and effortless."
• "Sophie could not have been more helpful, car booked in without any delay, service and small warranty work carried out, kept me updated and car was ready for collection earlier than expected."
• "Charlie and the team provided an excellent service."
• "Dealt with Peter Collins. Even though I was only buying (approved) used, you'd have thought I was buying a brand new car... his service and attentiveness was exemplary."
• "5 star service from start to finish! Gavin was attentive, understanding and reassuring."
• "We are so pleased with service received from Gavin Williams. Simply amazing service and he went above and beyond to Help to get the car on time."

Cons:

• "I spoke to the car sales manager who said what is my problem the car is sold and you missed out."
• "I had no call back that day or either Tuesday so I called them."
• "Car had a problem (23/12/22) warning code came up on dash (reduced traction). Met by officious woman at service, who could not have been more unhelpful if she tried."
• "Strongly recommend people to stay away from this dealership and Landrover in general."
• "After sales service is totally lacking. If the measure of a business is how it deals with things when things don't go well, then all I can advise is go elsewhere."
• "Impossible to get hold of the service team, don’t answer emails, don’t return calls and phone just goes to voicemail and they don’t respond."
• "Very disappointing experience at Grange Landrover Hatfield."

Sales Experience

Pros:

• "Visited the dealership as was interested in purchasing a Land Rover Discovery. Antonio was very easy going and a pleasure to deal with."
• "It was a breath of fresh air to visit a dealership and not feel pressured."
• "If you are looking to visit grange Hatfield I would definitely recommend Gavin."
• "Great experience dealing with Grange Land Rover. Gavin, especially, has been extremely professional, efficient and helpful from start to finish."
• "Had a fantastic experience at Land Rover Welwyn."
• "We absolutely loved dealing with our sales person, Olivia - She made the whole experience easy and exciting and kept us up to date and personalised every interaction."
• "I ended up purchasing a Mercedes A Class and I absolutely love it! The specification of the car suited me perfectly."

Cons:

• "Was sold a brand new car that was faulty after a couple of months - Grange Hatfield wouldn’t take any responsibility to help and assist, constantly being fobbed off to other third parties."
• "Grange garage Hatfield has been the worst experience I have ever had trying to purchase a car from them."
• "Brought a brand new vehicle from this store and had faults with it, been to other garages that I trust to have repaired and later on down the line I get told that the vehicle has vehicle faults resulting in a new engine."
• "1 star would be to many!! Literally the worst experience I have ever had with a car & garage."
• "He just said it’s going to cost you xxx a month, didn’t tell me terms or ask me any questions."
• "Just tried to call again.....no answer."
• "Mindboggling incompetent."

Communication

Pros:

• "Following my previous review below, the business made a conscious effort to resolve my query."
• "Nice relaxed, attentive vibe in this place, tho very busy did their best to make us feel welcome."
• "However, the work was done, and appears to have been done adequately."

Cons:

• "Use another company at all costs, even if you have to travel 50 miles more to get your car there."
• "Bought a 68 plate svr with 17000 miles collected then when I checked mot it had failed on engine fault and rear discs and pads."
• "Still no communication Wednesday morning so I called again."
• "The customer service from the service department is very poor."
• "A single star is one too many for the after sales service here."
• "It's not until I've read previous reviews for this dealership that I realise the lack of response I've had is pretty much par for the course."
• "On one visit for a routine service the advisor was more concerned me giving a five-star review than actually addressing the work done on the vehicle."