Five Guys Guildford Reviews Summary

Food Quality

Pros:

• "Fries are always a highlight as they do actually taste of potato."
• "Burgers are great, portions are large and it's not expensive for a gourmet burger."
• "The burger was cooked to perfection and the meat had flavour."
• "Consistently awesome quality food every time, and possibly the best chips of all chips."
• "The burgers are so good too."
• "The fries are amazing. The burgers are delicious and there are so many choices of toppings to add for free."
• "The burgers are a flavor explosion and fresh."

Cons:

• "Unfortunately I can only give positives about the place and not the food."
• "It is cheap meat (seriously, it is like Tesco value minced meat straight out of the package), served with regular bread covered with grease."
• "The hamburger... didn’t taste of anything… it was soooo bland."
• "The burgers were nothing special, in fact mine seemed to be a bit cold, and it was fairly tasteless and bland, with a soggy bap."
• "The burger was a bit dry but that’s due to me not asking for ketchup in my burger."
• "The fries tasted strange tho I was hoping for better as they were skin on."
• "Burger is seriously over priced for what it was ... it was just a mushy soggy mess."

Customer Service

Pros:

• "Quick service from friendly staff both in the USA and UK."
• "The Customer Service in Guilford Branch was Outstanding."
• "Charismatic and friendly staff, great food and a relaxed atmosphere."
• "Very friendly staff and atmosphere."
• "Incredible customer service, incredible customer experience."
• "Staff were very friendly and the atmosphere is welcoming."
• "The staff are very friendly, they answered all my questions, very well organized!"

Cons:

• "The rest of the staff were rather surly"
• "If you want to drive for 40 minutes and realise you're missing 20% of your order, and then have the manager refuse to give you her name and then offer a refund as compensation, this is the place to go."
• "Food has been great however I ordered online to collect went into the store and showed my phone to the member of staff, the member of staff proceeded to read aloud a message I had on my phone, totally unprofessional and embarrassing."
• "went in again, rude staff members called me names when I don't understand what they are saying."
• "Came here with my girlfriend on her birthday around 9:40 after watching a film. Half the staff team laughed at us and whispered about us as we walked in."
• "The server appeared to be quite irritated with us as we were trying to work out the menu."
• "Not the most welcoming staff but that can be said for most places later in their working day."

Price and Value

Pros:

• "It is pricey, but I'd go back there as a special treat."
• "You get what you pay for, almost."
• "The price you pay for the burger is worth every penny."
• "Slightly expensive, but reasonable and it's worth every single penny."
• "A bit expensive but is worth."
• "Great place to chill. Lots of varieties, generous food portions, reasonable price."
• "Always good and everywhere. Loved the strawberry chocolate shake milkshake."

Cons:

• "First time and last time...save your money and use it to go to a proper restaurant."
• "But the prices are beyond shocking!"
• "Quite expensive given that it's fast food."
• "The only niggle for me personally is the price which for 1 person having a meal and a milkshake can come upto £20, which for a quick bite to eat can seem excessive."
• "FIFTY quid for three burgers, chips and a drink. Absolute lunacy."
• "However I'm sure the prices have risen - over £20 for just 2 burgers!!"
• "Very expensive for what you get also no plates no culinary no table service I just don't get it they must make a fortune I make burgers at home just as good for about 500% less."

Atmosphere and Environment

Pros:

• "With an atmosphere of a 50's American diner, it feels like stepping back to the past"
• "The place was clean with plenty of seating."
• "Fun atmosphere and welcoming staff."
• "Great service even though they were pretty busy. Very lively place and the staff seemed to be in a good mood - giving the place a good vibe."
• "Atmosphere. Enough room to have a conversation without raising voice and scrupulously clean."
• "Authentic all-American burger restaurant complete with monster portions and great tasting food."
• "Nice atmosphere inside with some booth seating."

Cons:

• "A noisy, modern interior."
• "Note the waste: All single use packaging, aluminium folio, paper/plastic cups, plastic straws, plastic cutlery, paper-plastic sauce containers. Every family produce waste to fill a waste-bin."
• "But this branch in particular is like a school playground most of the time."
• "Music ridiculously loud. Eye meltingly bright inside."
• "Overpriced and nothing special...not the most environmentally friendly in packaging for indoor eating too."
• "The interior also feels akin to that of a McDonald's."
• "It did ruin the atmosphere a little."