Address: Red Ln, Essington, Wolverhampton WV11 2DZ, United Kingdom
Phone: +441922476208
Rating: 4.0
based on 86 reviews.
Staff and Service
Pros:
"Fantastic dedicated volunteers and straight forward adoption and supportive sanctuary."
"Visited here to see the cats available for adoption, and the staff were attentive and welcoming."
"Staff welcoming and friendly and always able and willing to answer my millions of questions!"
"The staff were nothing but friendly and helpful, and obviously care a great deal for the animals."
"The staff could not have been more helpful."
"All staff were kind and greeted me as soon as I arrived, I didn't even have to open the gate they opened it for me to come in and closed it behind me."
"The staff were friendly, helpful and pleasant despite there being quite a number of people around at the time."
Cons:
"I’m very disappointed with the service that this rescue centre provides."
"Everytime we went, staff were short and unhelpful."
"I have been here many times..staff are rude and ignorant and come across as uncaring regarding the animals."
"The staff were horrible, The fact they suggest they rescue animals is a joke."
"I phoned up about rehoming my dog I told them all about him (funny when meets new people), I was told I could drop him anytime, I built my self up and took time off work and took him this morning, to be greeted by a very unhelpful lady."
"The staff over the phone was so rude like they didnt care about selling a pretty much wrong breed dog."
"Staff rude,totally disorganised."
Animal Care and Facility Conditions
Pros:
"We rescued our dog from caars today.. Friendly staff, dogs and cats are well looked after and the place is very clean."
"A wonderful Kennels staff work flat out to insure the animals accommodation is clean and that the animals take priority."
"There is a pro-life policy in place, meaning that no animal is euthanised."
"Everything is clean and well looked after like all the dogs in there."
"From what I could see, the kennels were clean and well kept, and the dogs looked well taken care of."
"All the kennels were clean and the dogs had plenty of toys and clean bedding, fresh water and looked in very good condition."
"We had a wonderful time walking the dogs, got a little mucky, but the dogs enjoyed themselves too."
Cons:
"The dogs are left in poor conditions which I believe being stray on the streets would suit them better."
"Cats kept in squalid conditions. Appalling."
"The cattery is dark, cold and dingy. A tiny walkway where the cats have the bare minimum."
"Dirty, smelly conditions that they contract diseases."
"Horrible place. Dirty, cold kennels."
"This place looks extremely unsanitary. The dogs are cramped in tiny dirty kennels and some of them look like there may be blood on the ground."
"The kennels were tiny. And I felt terrible for all these dogs."
Adoption Process and Policies
Pros:
"We took a beautiful little collie home a week or so ago, i would like to thank everyone there who worked with millie."
"I adopted a beautiful spaniel last week from this rescue centre, yeh ok, she has issues but the centre was truthful and open with me, and I am more than willing to do the very best for my new little girl... so thank you!"
"I fell in love with him straight away so I reserved him."
"We adopted a little kitten and are very happy."
"We looked at the possibility of adopting a cat last weekend and instantly fell in love with all of them all cats (and dogs) are well looked after."
"We adopted Ben ❤ He has settle well into our family."
"We rescued our beautiful Staffordshire bull terrier from here December 2014, the staff was extremely helpful."
Cons:
"Went to look at a puppy they advertised with the hour let me cuddle her and fall in love with, said I'd have her to be told someone from up north was coming to see her."
"At no point in our previous visit or in the telephone conversation were we told that we would need to provide a reference of any kind."
"Not impressed at all my friend went to find a dog picked one she liked told to come back next day at 12 after dog came back from vets to leave deposit for her and reference she was told dog would be hers on Friday so she went to pay today and was told dog had been given to someone else 2 minutes before she got there my friend is heartbroken."
"The adoption fee for Cookie was over £200 despite no history or not being neutered and she should never have been rehomed until she was fit and well."
"The fees where £700 for a puppy (which is incredibly high, at the moment breeders will sell their dogs for less which shouldn't be a case) and older dogs £400/500, still really high."
"Not everyone can afford paying such a 'donation' which felt like breeders price tag."
"We were met with a rude response of 'can I have your references then?'"
Accessibility and Location
Pros:
"They also have a cafe."
"Great little shop with new and used pet toys, leads and food."
"They have a great charity shop full of all your dogs needs and a coffee shop which is great to have a chat and meet other dog and cat lovers."
Cons:
"Those roads themselves are pretty much non existent and as it's so narrow the overgrown vines and thorns will scratch your vehicle paint."
"At no fault of CAARs, you have to becareful on the back roads that lead up to it, from the main roads."