ASK Motors Reviews Summary

Customer Service

Pros:

• "Customer service was amazing and Jay was very helpful with any questions I had!"
• "Outstanding service and customer care given."
• "The manager Dave Cooper was very approachable and very helpful without being too pushy."
• "Absolutely outstanding service by Dave Cooper, over the moon with my Mercedes."
• "thank you for your help and support on Xmas Eve even though you were ready to close for the day went out of your way to obtain part to fix my car."
• "Had an issue with a car I bought off them, fearing the worse contacted them and dealt with Tom in the workshop. Not an issue to him at all, problem (not cheap) resolved quickly and at no cost to me."
• "Good honest people, Dave Harris was very knowledgeable, pointed us in the right direction, no pushy sales, quick and efficient."

Cons:

• "Called Ask motors, spoke to 'Tom' and ask them what they could do to help, they gave us the cold shoulder, telling us there's nothing they can do about it."
• "Would never recommend ask motors to any one due to me buying a Hyundai ix35 £7500... terrible service and they only want one thing and that’s your money! AVOID!!!!!"
• "I have been meaning to post a negative review for this dealership for a while now... The lies, the arguments, the propagated false hood."
• "Just run out of warranty wipers stopped working wanted £40 to just look."
• "I didn't like the fact I had to pay for my three-month warranty as I believe if you sell a car you should stand by it by putting three months warranty on it for free."
• "Absolutely useless car dealership."
• "Dave was a lovely helpful bloke. Only downside is that you have to take an extended warranty at a cost of £150 whether you want to or not and they would not budge on the price to factor that in."

Car Quality

Pros:

• "The cars i brought from ASK was great."
• "I bought an Audi A4 Sline 2014, two years ago. I am very happy with my car, in two years I didn't have problem with it."
• "Recently brought my car from here and had great service, very different from some of the larger car places I had been to, I didn't feel any sales pressure at all."
• "Every single car spotless."
• "Brought a SEAT Leon back in August 2021 from ASK motors. Immaculate car."
• "Brilliant selection of clean and reasonably priced vehicles."
• "when I collected my car even though it's nearly 4 years old still looked as good as it did new."

Cons:

• "Bought a seat Ibiza in May... Told wasn't covered by warranty. Have had nothing but problems with the car... So gutted as first car and seem to just be throwing money at it all the time."
• "Okay.. so the car broke down two days after we got it!"
• "Bought a seat Ibiza in May... Within 2 weeks check engine light had come on... Told wasn't covered by warranty. Have had nothing but problems with the car."
• "Had it for only 6 months and had gearbox problems."
• "Bought a seat Ibiza in May... Have had nothing but problems with the car. Flat batteries all the time, had to have alternator replaced, work done on wiring, broken pipes."
• "Purchased a car breaks failed lucky 10 mins after dropping whole family off home after motorway trip!"
• "Purchased a car from ask motors recently, and could not ask for better service, the price was great value for the car."

Staff and Service

Pros:

• "Great service from all the staff."
• "very helpful, i came in not sure of what car i was looking for as a first time driver, i got the help i needed... Dave helped me look through a number of choices of cars and gave me a plan of all finance plans and how much it would cost me."
• "Thank you to ASK Motors for being so helpful and efficient when buying my first car. Really friendly staff, great service."
• "From start to finish it has been a great experience, we have been dealt with efficiently from very friendly sales people."
• "Would and have often recommended to family, friends, and colleagues."
• "Great people and great company with a brilliant selection of cars would highly recommend."
• "Great help at sorting out finance and warranty."

Cons:

• "Was looking for a small city car for wife decent car choices but not much scope on bartering none infact."
• "Got there in the end, they will not offer you anything too make you feel better about the deal make you pay for a warranty on a car they are selling too cover there own back."
• "So impressed with ask motors, great service, 2 hour journey was worth the drive up, the car was described exactly like the advert, and was so easy to deal with."
• "Brought my first car from here recommend to anyone brilliant service from start to finish excellent after care services as well definitely recommend to anyone very honest and trustworthy."
• "Great fleet of vehicles at the highest quality. Customer service by all staff was professional and knowledge of all cars on the forecourt was excellent."
• "Great service they go above and beyond to make sure your experience is very relaxing."
• "Fantastic company and service from start to finish, really professional and went above and beyond to ensure I was happy with my purchase."