Address: Cannock Rd, Chase Terrace, Burntwood WS7 1JS, United Kingdom
Phone: +441543685656
Rating: 4.8
based on 341 reviews.
Customer Service Experience
Pros:
"In addition it has been a pleasure working with Noel on finding the right car for our family."
"Professional sales staff not hassling their customers."
"I had a great experience part exchanging my car with Kia Acorn in Burntwood."
"All the staff were brilliant but Andy and Gregg went above and beyond to make sure that my first experience of buying a car went as smoothly as possible."
"The staff I dealt with were helpful, patient, knowledgeable and professional throughout the entire process."
"The staff were all friendly, helpful and efficient and kept us updated whilst they carried out the repair."
"No pushy sales reps. A special mention for Mitch who kept me informed by text emails and videos of the cars I’d expressed an interest in."
"Peter was fantastic. First time buying a car online but with such a positive experience it won't be the last."
Cons:
"Interesting choice of cars, seemingly reasonable prices (until you get to electric!!) - disappointingly scruffy presentation compared to other garages."
"Slight concern over steering joint reference which apparently was not a concern at all having had Mot 10 days prior with NO problems."
"Poor garage service! This is six time! When I came to service to fix my car with this same problem 'check engine lights'."
"Apart from the price (Still cheapest I could find) The Service was good."
"Thank you acorn kia Burntwood after servicing my Ford transit van. I then booked it in for an mot 3 weeks later."
"I dropped off my company car for a recall a little after 830. They asked on booking if I could leave the car there all day so I said I would need a courtesy car for work and that I would need my car back by 430 as my children have after school clubs so getting there between 430 and 530 would be impossible."
"Booked my car in for a service as I was aware of a few repairs/maintenance that needed doing that it would have failed the MOT on. Specifically asked for the service to be done first and dropped off a day early to ensure they had enough time to work on it."
"Thank you for the service today at Kia Burntwood. I had been a few times to look at upgrading my Sportage and hadn’t had much luck in what I was looking to pay."
Sales Experience
Pros:
"The sales staff were very helpful and the overall experience was good and helpful."
"We have had 2 great experiences with Acorn Kia."
"Really pleased with the whole experience of purchasing our car from Acorn KIA Burntwood."
"I was very impressed by the speed and efficiency of the sales person Callum."
"We had already bought a car from Acorn and returned to purchase our second updated car."
"Excellent dealership who belong to a local chain. I bought a new car for a price I couldn't match elsewhere."
"From the moment we arrived Toby made myself and my family feel very comfortable."
"Can’t fault our experience at Acorn at all- a special mention to Peter who was phenomenal."
Cons:
"Also wiing mirror rain protectors were damaged but will replace no problem otherwise not aware of any other points to date."
"Very helpful sales staff; we were most impressed! Paddy was particularly good."
"Last Saturday afternoon I booked a test drive with Noel for this Friday morning. After noticing on Tuesday morning that the car I was hoping to drive was no longer on the website I called the dealership on Wednesday morning (today) to be told that the car in question had been sold."
"I initially called regarding a car I’d seen online but when I called was advised it was sold."
"They didn't treat me so well when buying a 6 month old used car, seems they're all about the New Market or repeat custom."
"Pre booked a test drive for the EV6, but the sales person wasn’t available when we arrived (at our scheduled time)."
"Before I took my Sportage to this branch I was advised against by my brother in law, However as it was local I decided to go there."
"Put it like this, I live next to Kia Wolverhampton & drive the 8 miles or so to Cannock because I get better service."
Vehicle Quality and Maintenance
Pros:
"The car I purchased was exactly as described and arrived in perfect condition."
"Had my third service & MOT done via Burntwood dealership & am happy to say again that it was another good experience."
"My purchase was smoothly handled by Callum, who was patient with my questions and sold what extras I wanted and nothing more."
"I live in SW London and was let down by my local Kia dealership. Although I ordered a car with them last February they couldn’t guarantee delivery until sometime in 2024!"
"We were very well looked after by James at the Burntwood branch."
"Excellent customer service as always."
"Excellent service from Chris and the team."
"My wife has brought both her cars that she’s had from here."
Cons:
"Slight concern over steering joint reference which apparently was not a concern at all having had Mot 10 days prior with NO problems."
"I was told it was in the hands of Kia rentals and I would have to wait."
"When I am ready for a replacement I'll be looking here"
"I would definitely recommend using this garage, great team and great car, thank you."
"From initially making contact with the garage to discuss the car we was looking at, Alex called, sorted everything out and I drove off with said car this afternoon."
"The service was excellent, quick and efficient."
"If you are sending a video presentation of a used car you need to detail all the issues."
"Car was collected for service/MOT; I was reminded beforehand and was advised later by phone of items that needed attention."